Strand Support is a white label customer support platform built for online communities and digital businesses. Our panel gives your customers a professional support portal while your team manages tickets from the web or directly in Discord. Every reply, update, and ticket stays synchronised automatically.

Hi Product Hunt! I'm Marcus, the founder of Strand Support. I built Strand Support because I was frustrated with how customer support was handled in Discord communities. Traditional helpdesks felt disconnected from where support teams actually worked, while ticket bots often lacked the features needed to deliver a professional customer experience. Strand Support bridges that gap. Customers get a modern, branded support portal, while staff can manage tickets from the web or directly in Discord. Replies, ticket updates, and conversations stay synchronized automatically. We've focused on features that actually improve the support experience, including Tebex integration, white labelling, automated workflows, and a customer portal that keeps every conversation synchronised with Discord. This is just the beginning, and I'd genuinely love to hear your feedback. What features would make this an even better support platform for your team? Thanks for checking it out! 🚀

the discord sync is honestly a huge selling point for communities like ours. one thing that would make it even better is letting mods assign tickets to each other inside discord itself, like with a slash command, so we dont have to jump back to the web panel just to hand things off.

the bi-directional Discord sync is a really thoughtful touch, saves your team from bouncing between two windows all day

the fact that the discord and web views stay perfectly in sync with no manual refresh is genuinely impressive engineering, most tools half-ass that part

the bi-directional Discord sync is a really thoughtful touch, saves your team from bouncing between two windows all day

the fact that the discord and web views stay perfectly in sync with no manual refresh is genuinely impressive engineering, most tools half-ass that part

Strand Support

The customer support platform built for online communities.

The customer support platform built for online communities.