Launching today
StoreSide
The Shopify helpdesk that doesn't cost $300/mo
9 followers
The Shopify helpdesk that doesn't cost $300/mo
9 followers
StoreSide is a Shopify-native helpdesk for growing stores. Every ticket shows live order data. AI drafts replies for you to review. Free to start. Takes 5 minutes to set up. No credit card required. Built for stores doing under $1M/year. You're the right fit if: - You run a Shopify store doing under $1M - You handle support yourself or with one small team - You're currently using Gmail, a shared inbox, or nothing at all - You've looked at Gorgias and decided $120–$300/month doesn't make sense
One thing that would make this a no-brainer for me is a simple WhatsApp or Instagram DM integration since that's where most of my customers actually reach out. Even a basic inbox that pulls in those messages alongside email tickets would save me a ton of tab switching every day.
@n_yalc26947 Thank you for the feedback! An integration with instagram DMs is planned. The application will have to go under review by Meta before it is active though, I'm working on it!
Would love a way to send a quick "where's my order" reply by just clicking the order status right inside the ticket view, saves a few extra clicks compared to opening the order in a new tab.
@fahrisurme57009 You can do it using the "template" function, sending a pre-written message in just few clicks! Inside Storeside you can copy the tracking link without opening other tabs too.
Would love to see a quick view of repeat customer history right inside the ticket, like how many times they've ordered and what they usually buy. Would save me from digging through past orders every time someone asks about sizing or restocks.
@zekiye188365 You can see the full order history of the client directly on Storeside on the right side of the client's chat!
finally something priced for the rest of us, the order data right in the ticket view is genuinely useful and the AI reply draft was actually on point for a refund question.
Love that it pulls live order data right into the ticket view, that's a huge time saver for solo founders. One feature I'd really want: a simple shipping status tracker inside the ticket so I can paste a tracking link and have updates automatically sync without the customer asking twice. Would make follow ups way smoother.