Sociocs

Customer communication tool for your business

4 followers

Customer communication tool for your business

4 followers

Easy to use tool for business text messaging, bulk text marketing, Google reviews management, click to chat by SMS, website form submissions, Google business messages, WhatsApp business messaging, Telegram business messaging, and voicemail transcripts.

Launch tags:Customer Communication

Launch Team

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Sociocs

Maker

Dear Product Hunt Community, I am new to Product Hunt, and must say I am impressed with the range of products and ideas being presented on the platform. Best wishes to all the entrepreneurs! ----- I am very excited to introduce Sociocs. It is a multi-channel inbox for customer communication. Users can connect their social, messaging and review accounts on Sociocs to provide customer care from a single inbox. We currently support below communication channels: - Facebook Messenger - Facebook chat plugin for websites - Facebook post comments - Facebook reviews - SMS (with Twilio) - Google My Business reviews - Google questions & answers - Google Play reviews (Android app reviews) - WhatsApp - Telegram - Viber ----- You might think, haven't I heard this before with XYZ product? Our product is created with keeping startups and SMBs (Small & Medium Businesses) in mind, who are usually conscious of their spend on software tools and staffing. Here is what we believe differentiates us from others: - It's FREE, and without any restrictions. (not just "Try for Free"). - Simplicity of the features and user interface. Idea is to minimize time people have to spend on replying to customers, at the same time not missing out on any communication channel. - Combination of messaging and reviews in one platform. - All communication can be handled in a messenger like interface (including reviews). ----- This product idea has come from personal experience in my previous startup, where we had limited staffing (like any other startup :)), and were missing out replying to customers quickly. We looked for a tool, but either they were too costly for us or didn't have the channels we needed. I hope you would give it a try, and like what it offers. Don’t forget to download our mobile app for on-the-go access. Thank you.

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6yr ago

Sociocs

Maker

Dear PH Community, We are happy to announce addition of the new Form Channel on Sociocs. With this new channel, you can create a form directly on your website with the HTML, JavaScript, and CSS of your choice. There is no restriction on number of fields you can capture. You would receive the submitted form in the Sociocs inbox, with ability to continue conversation with the submitter from the inbox itself. This later communication takes place over the email, with a messenger type interface. You might have seen some paid options out in the market, which collects form submissions in a list. However, our Form channel makes it actionable right from the inbox, along with other channel communications. More over, it's part of our FREE offering. We believe this channel will make it easier for you to handle website form submissions. Especially for the static websites, no more searching for a plugin or library to handle form submissions in the back-end! We hope you would give it a try, and find it useful. Thank you.

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6yr ago

Very interesting. Do you plan to introduce a freemium model? Or how do you make money?

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6yr ago

Sociocs

Maker

@alexsmacd Thank you. Even though there is no immediate plan, freemium would be the future business model.

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6yr ago

What differentiates this from Front?

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6yr ago

Sociocs

Maker

@marc_dupuis2 Front is a great tool, especially for emails. We admire that company and what it has created and achieved. We believe we provide a simpler interface for non-email channels. Also, they don't offer Google Reviews and Q&A as far as I know. Apart from that, the FREE offering we have provides more value than "Try for Free" offering you would find anywhere else, including Front. For somewhat larger companies with complex needs, Front makes more sense (at the moment). For small to medium companies quickly wanting to start customer communication on multiple channels while saving money, we would be a better choice. Thank you for the question.

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6yr ago