Sips by - Personalized Tea Discovery Box

Name: Sips by - Personalized Tea Discovery Box
Rating: 2.8 (5 reviews)

Tea subscription club, curated by analytics and humans

2.8•5 reviews•

5 followers

Tea subscription club, curated by analytics and humans

2.8•5 reviews•

5 followers

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Sips By is the only (truly) personalized tea subscription club. They send members four new teas based on their flavor preferences every month, curated by data analytics and tailored by the team. Discover matches across thousands of top rated, multi-brand teas.

Launch tags:Health & Fitness•Home•Drinking

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I recently purchased a 3 month gift subscription for my niece. After I did so I noticed that they would continue to bill me after the 3 month gift I had paid for. I contacted the company to see why I would continue to be billed when it was a gift and was told to contact them once the gift had ended in 3 months. I just found out yesterday that they asked my niece for her credit card info. Not very happy with this company. I would NEVER purchase another gift for anyone nor would I subscribe as I had wanted to. They are very responsive when you have questions about subscribing but when I asked them why this gift would continue to be billed and if they could notate it on their end to not continue to charge me & I have received no response and sadly neither do I expect to.

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7yr ago

@nicole_dennis We're sorry you had a negative experience! This is the only way our system allows for gift cards, but we understand your frustration. No worries, you will not be charged unless you choose to continue beyond the gifting period. Please know you will receive a reminder email when your gifting period is ending so you can cancel your subscription if you would like to. You can also preemptively skip the month following your gifting period. Please reach out to us at support@sipsby.com if there's anything we can do to help. Our goal is to share the warmth of a good cup of tea with our community. Kind regards, Team Sips by

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6yr ago

I got a 6 month subscription personalized tea gift, and I hve to pay for the shipping which for 6 months ends up being over 60$. And they say that they will keep on charging me after the subscription ends even though it's a gift to me, Your company will not be getting any money out of me after this stupid subscription ends. And getting the gift code to work was a nightmare I was on the computer for 2 hours re entering the code, and then suddenly it decides to work like WTF. 1 out of 5 stars for SipsBy, I'll be sticking with David's Tea .

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7yr ago

@be_real We’re so sorry you had this experience. Our personalized Sips by Boxes ship free within the US, but do have additional shipping costs outside of the US. When your gift subscription runs out, you will receive an email allowing you to pause or cancel your subscription if you do not wish to continue. As for your second concern, we unfortunately experienced a system error around the holidays that prevented a small percentage of gift recipients from redeeming their codes. Our 2-person support team did their best to respond to everyone in a timely manner. This issue has since been resolved, and all customers who experienced this issue were ultimately given a new gift code or refunded. If you have any additional questions or feedback please feel free to reach out to us at tealover @ sipsby.com. Our goal is to make your Sips by gift experience as seamless as possible and we’re sorry this wasn’t the case for you.

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6yr ago

There is somethong wrong with their web site when trying to sign up for gift service. I received a gift subscription for xmas and cannot get the order processed. When I tried to contact them through email (which is the only way), I received an automated email stating it will several business days before they can get back to me. VERY frustrating and very poor customer service.

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7yr ago

@nicole_benton Thank you for this feedback. We’re so sorry this was your experience. We try to respond to all customer messages within 48-hours but holidays are exceptionally busy for our small team. Taking care of you and all of our customers is a top priority for us! It looks like our customer service team helped you with a refund when you reached out. Please let us know if you have any other questions or feedback! Kind regards, Team Sips by

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6yr ago

I am unable to redeem a gift from my daughter and have been told there was a computer glitch. The glitch continues into Day 3 and can’t get answers. My daughter would be mortified to know something she purchased for me has been a disaster with no resolution in sight. It shouldn’t be this difficult to redeem a gift certificate but it has been. I’m ready to tell her she’s been had and try to get her money back.

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7yr ago

@jennifer_roscoe Hi Jennifer! We’re so sorry you had this experience. We unfortunately experienced a system error around the holidays that prevented a small percentage of gift recipients from redeeming their codes. Our small team did their best to respond to everyone in a timely manner. This issue has since been resolved, and all customers who experienced this issue were ultimately given a new gift code or refunded. If you have any additional questions or feedback please feel free to reach out to us at tealover @ sipsby.com.

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6yr ago

The rundown: this tea subscription box is FUN. Super fun. I learned a lot about my tastes, what I liked and what I didn’t like, and it ultimately led me to a deeper appreciation of tea. Enough of an appreciation to know that this is not a great tea subscription. I’ll start with the pros: - helps you discover new teas and tea brands - encourages you to try new flavors - allows you to refine your tastes and recognize what you’re interested in - fun and unique quiz that lets you personalize your box In theory, all great stuff! However, I quickly grew bored of this tea box. It seemed like month after month, they were sending me the same old teas again and again. They have some really amazing brands advertised on their website, brands that they allegedly send to their users — I, however, was seemingly getting the boring, not-good brands and the boring, overplayed flavors. It was really boring. It seemed like they were not listening to my preferred flavor profiles and sending me random, unrelated teas. Besides, it was $15/month for 15 cups of tea. This is way too expensive for product I do not like. There are tea clubs out there where you pay ~ $15 for up to 40 cups of tea! Way more reasonable deal. Overpriced, especially for a product that isn’t that remarkable. There are so many other tea clubs out there with original, creative blends. There are even other multi-brand boxes out there. I recommend researching some more — the tea clubs I’ve found to be the best are ones I kind of have to dig around for.

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6yr ago

@celeste654 Hi Celeste! We’re so happy that you gave Sips by a try and appreciate your feedback. We’re especially sorry you didn’t enjoy the teas you received. We never place the same tea twice and optimize for variety, where possible based on a subscriber’s stated preferences. We pride ourselves on being very responsive to product ratings, product requests, as well as product feedback, and our customer support team is great at helping people adjust their preferences so they receive the types of teas that they prefer. For instance, if there was a particular brand you didn’t want to receive in your box again, we could note that on your profile. We’re happy to help if you’d like to give us another shot! If you’d like more control over the teas you receive, we also sell curated special-tea boxes in our online tea shop. We completely understand that this service may not be for everyone, but thank you so much for giving us a try and for your feedback.

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6yr ago

I received this as a gift. The website doesn't work well on mobile. Trying to use my gift code, it still needs my credit card information. Trying to give it my credit card information, the submit button isn't doing anything and nothing is highlighted as missing information or perhaps there's some other error. My internet connection is fine. Would not recommend this as a gift. When I asked the gift give why they chose this product, it was because of good reviews. Don't do it!

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6yr ago

I absolutely love Sips by! You can't beat the number of samples for $15/month. My favorite tea so far has been the Pinky Up Sugar Cookie tea.

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6yr ago

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