ReplyOS: Answers patient enquiries in seconds and follows up to book

Hi Product Hunt. I'm Paul, a solo founder in Watford, and ReplyOS is the product I've spent the last year on.

The problem: dental practices spend real money getting patients to enquire, then lose a good share of them to a slow or missing first reply. A patient messages Instagram at 9pm on a Sunday asking about Invisalign. They've messaged two other practices too. The one that answers first gets the consultation. Nobody at the desk did anything wrong. The message just arrived at the wrong time on the wrong channel.

What ReplyOS does:

One inbox for website chat, SMS, email, WhatsApp, Instagram and Facebook. Every conversation is one thread with an owner.

Answers in seconds using the practice's own fees, hours and treatments. Reception can approve each reply with one tap, or let it send.

Missed-call text-back, usually within a minute.

Follows the whole journey from first message to booked treatment, and stops the moment a patient replies, books, or is handed to a person.

Opportunity leakage in pounds. Which enquiries were missed, answered late or never chased, and what is still recoverable.

Reputation Shield for reviews after treatment.

Group-level controls for multi-site operators.

Strong clinical guardrails. It never diagnoses. Anything clinical or awkward is handed to a named person with the full conversation attached.

UK GDPR processor, ICO registered, DPA included.

I'd value feedback from anyone who has sold into dental or other appointment-led practices, and from practice owners and managers on what would make you trust an AI with your front desk. Honest answers welcome.