Pullse

Hello Product Hunt! 👋 I’m Suhail, Founder & CEO of Pullse. We started with a simple question: "What if a support rep could execute tasks directly via a chatbot?" We built an overlay tool to do just that. But we quickly hit a wall. We realized that putting AI on top of a legacy helpdesk doesn’t solve the core problem. Legacy platforms are built for COMMUNICATION (talking). Modern support needs EXECUTION (doing). The "swivel chair" problem wasn’t a tool issue—it was an infrastructure issue. So we scrapped the overlay and built a complete, execution-first platform from the ground up. Meet Pullse: The Blueprint for the Agentic Enterprise. We designed a Hybrid Agentic Model where AI and Humans don’t just coexist—they collaborate across 5 core pillars: 📥 Unified Inbox: Not just for messages, but for context. Pullse ingests data from your entire stack so AI knows the full picture before it acts. ⚡ Workflow Automation: The orchestration layer. It handles invisible work—routing, tagging, and prepping data—so agents never start from zero. 🤖 Agentic Chatbots (L1/L2): Autonomous workers that handle routine tickets—refunds, resets, status checks—end-to-end without human involvement. 🤝 Agentic Copilots (L3): For complex issues, humans take the lead while Copilots act as their exoskeleton. They execute cross-stack actions—including any API on your system—via simple chat commands. No bulky integrations, just results. ✅ Auto QA: The safety net. Every AI and human action is automatically QA-checked to ensure it meets your standards. Our Philosophy: We don’t replace humans—we redefine their roles. Pullse automates transactional work so your humans can focus on what they do best: Strategy, Empathy, and Complex Problem Solving. We call this the Super Efficient Support Org. So here’s my question for you: Is your current helpdesk helping you execute, or just helping you type? I’d love to hear your thoughts—drop a comment, ask questions, or challenge me! 👇 — Suhail