Launched this week
Pivotal Case Manager — CMS
Where complaints turn into resolutions.
15 followers
Where complaints turn into resolutions.
15 followers
Pivotal Case Manager — CMS is an enterprise-grade complaint and case management platform for E-Wallet and fintech operations, giving full lifecycle control from intake to resolution with SLA monitoring and escalation. Built on RBAC/PBAC, maker-checker approvals, read-only audit trails, and permission-gated PII reveal, it keeps every action governed and compliance-ready — backed by a modular React/TypeScript stack ready to integrate with a live backend.
how does the maker-checker approval actually work in practice when someone needs to resolve a high-priority case but the approver is unavailable — does it auto-escalate or just sit waiting?
How does the maker-checker approval flow actually get configured per case type, and is that something an admin can adjust on the fly without a redeploy?
Tried the demo flow and the maker-checker approval step actually feels solid, not just a checkbox. The read-only audit trail view is the kind of thing compliance teams usually ask for on day one.
The maker-checker approval flow feels really well thought out, especially the permission-gated PII reveal — that's a nice touch for compliance teams juggling sensitive customer data.
The maker-checker approvals flow feels really solid for fintech compliance work. SLA monitoring on the dashboard was the standout for me, made it easy to see what was at risk without digging through menus.