Pivotal Case Manager — CMS is an enterprise-grade complaint and case management platform for E-Wallet and fintech operations, giving full lifecycle control from intake to resolution with SLA monitoring and escalation. Built on RBAC/PBAC, maker-checker approvals, read-only audit trails, and permission-gated PII reveal, it keeps every action governed and compliance-ready — backed by a modular React/TypeScript stack ready to integrate with a live backend.
