Reviewers mostly see Otter as a dependable meeting companion: it captures conversations in real time, produces searchable transcripts and useful summaries, and helps with follow-up emails, action items, and prep for later calls. Users repeatedly praise its accuracy, ease of use, search, highlighting, and integrations, saying it reduces note-taking stress and keeps teams aligned. Weak spots are also clear: missed words in noisy rooms or with accents, speaker-name cleanup, limits around uploads or free usage, and some privacy concerns around visible recording and unsolicited invites.