OpenSight

Hi Product Hunt 👋! We are excited to share OpenSight - a generative AI powered tool that helps fast growing companies automate >70% of their customer support tickets. We help them automate not only the text responses, but also actions such as issuing refunds and extending trials. We spoke to 40+ customer support leaders just to understand why the current industry leading chatbots don’t work well. We realized that companies today are spending hundreds of hours finding and creating examples to train a bot that only resolves 30% of tickets on average. With the latest advancements in LLMs, we improve this experience by automatically learning from past support tickets and automating resolution paths with much higher accuracy. We personally answered 1,000+ REAL customer tickets for our pilot client while dog-fooding our product, making sure we could understand and improve upon all the details that impact the agents' experience. Through countless iterations, we ensure that our tool can cover even the nuanced questions. We help companies scale up their support process without linearly increasing the cost through the following main features:

• Agent Assist: Save your agents >80% of their ticket handle time, we draft answers based on a combination of your most up-to-date knowledge base, FAQs and past answers. Our tool presents agents with the resources we use to derive the answer, as well as all relevant user information. This transparency builds confidence that the agent can send these answers through 1-click.
• Automatic answering: Once your agents feel comfortable with the consistent quality of the drafted answers, we move on to answering tickets automatically with no agent involvement.
• Automatic actioning: Some of the most time-consuming tickets involve checking multiple tools and taking pre-defined actions. We help companies automate a significant portion based on decision trees.

We are currently onboarding new customers and help them 2-3x their automation rate. If your team is overwhelmed by the number of support tickets (100+ tickets/daily and growing, 3+ customer support agents), let us help you by scheduling a call with us here, or email us at vickie@opensight.ai. Best, Co-founders @ OpenSight

Congrats on launching! Automation is the best way to get work done. We at our recommendations-for-startups team at Adstra.ai live by eliminate-automate-delegate loop and swear by it. But how is your product different from many others similar on the market?

Hey hey hey, guys1 ✋ Congratulations on the launch of OpenSight on the Product Hunt! 🎆 It looks fantastic! Customer support questions always were a pain. Great that you've decided to solve it. I'll test it! I've only got one question. Which languages do you support?

this is automation at its best

It's great to hear that OpenSight helps fast-growing companies automate 70%+ of their customer support tickets. Your product is especially impressive since you not only provide automated text responses but also actions like issuing refunds and extending trials. We are using HelpScout since 2020 but that big tool doesn't have this feature. It's clear that you understand how important automation is to scale a business and are dedicated to helping companies with their support process. Do you also offer in-app surveys/messages and knowledge-base management?

The automated is at best

@wang_ruoni Congratulations on the launch, automate customer support tasks is a businesse worth going deeper into, it will greatly increase productivity. Great job on OpenSite !