Launching today
Open Helpdesk
Simple, open-source helpdesk at a price that makes sense
20 followers
Simple, open-source helpdesk at a price that makes sense
20 followers
Most helpdesk tools charge $50-75 per agent. Open Helpdesk is built for teams that need real support without enterprise pricing. Transparent and simple. Tickets, reports, CSAT, custom fields, canned responses, audit log, permissions, branding. English and Spanish. Open source (AGPL) — self-host free with Docker or use our cloud. 14-day free trial, no card needed.
Hey! I'm Luis — solo founder, full-stack engineer, and the only person behind Open Helpdesk.
I started building this after watching a small team I worked with manage customer support through a shared Gmail inbox and a WhatsApp group. Tickets got lost, nobody knew who was handling what, and customers waited days for answers. When they looked at helpdesk tools, the cheapest option was $50+/agent/month — way too much for a 5-person team.
So I built the tool they needed. And I kept building.
Today Open Helpdesk has tickets, assignments, reports, CSAT surveys, custom fields, canned responses, audit log, role-based permissions, workspace branding, and full English/Spanish support. Pricing is transparent and simple: Starter at $15/mo (3 agents), Business at $39/mo (10 agents). Need more? Extra seats are $9/mo each, regardless of your plan.
We built this for small teams that can't justify paying hundreds of dollars a month just to have organized support. But the product is ready for teams of any size.
It's open source (AGPL). You can self-host it with Docker for free, or use our cloud. No vendor lock-in, ever.
I'm a solo bootstrapped founder with no VC, no marketing budget, and no sales team. Just me and the product. If you try it and something's missing, tell me — I'll probably build it this week.
Would love to hear: what's the one feature that would make you switch your current support tool?