Omni Intelligence

It is a platform that solves the omnichannel communication (emails and calls reporting), very intuitive, not only for the agents but also for the supervisors when managing the queues.

As a platform, it's user-friendly and very intuitive. As a company, the great support you can have with them to grow or improve, always willing to help.

We develop IVR integrations for our customers and needed an automated tool for each feature release to ensure nothing is broken. We ended up integrating IVR mapping and then scheduled test cases with our continuous integration process.

I like using Omni Intelligence platform as it's really convenient for me. Simple to use and effective. The support from the team is also very good. We have no complaint of the solution, the company always provided us with the solution to the issues raised. We use Omni Intelligence for IVR monitoring jobs and real-time visibility on IVR availability, prompt quality, routing times, call drop stats and more.

Easy to use phone number monitoring. We have 5 contact centers across 3 coutries and have been looking for a monitoring solution to ensure 24x7 operation of our IVRs. Omni Intelligence was a good choice as it's simple and negligent price-wise. Best thing is that we were able to start monitoring without any added cost of professional services - great value.

Omni Intelligence provides a good tool for identifying gaps in agent training. The combination of real-time and historical reports are awesome.

Great tool to improve customer experience and reduce handling times. Also works well for smaller businesses.