N26

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12 Reviews
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Peter Erdös, PhD
Peter Erdös, PhD
Open a bank account with them if you don't mind that they will not help you if problems arise. For no reason, they might block your account, giving you no reasoning other than just wait. Wait for what exactly??? Expect that you will not able to talk to anyone what ever problems you have. You can communicate them only via a chat that will tell you to wait and then wait and then wait more.... Even contacting the two-cofounders, Mr. Stalf and Mr. Tayenthal does not help unblocking my account which I guess is blocked because I used another sim card in my phone for two days. Avoid them at all costs!!!!
Zoltan Lukac
Zoltan Lukac
As long as I was using the bank and the card just for regular deposits, withdrawals and charges all went well. However, 4 years after starting my account at N26, one day 39 fraudulent charges were made to my credit card, all within less than 20 minutes, for over EUR 1k and all from 2 vendors who I had never made a transaction with before. A classic case that should have been caught by any basic AI or fraud prevention process, yet didn't at N26. Even though I caught the fraud, contacted the specialist on the chat, disputed all 39 charges AND blocked my credit card within minutes of the fraud, almost a month has passed and N26 has still NOT returned all my money from the fraudulent transactions! Furthermore, over the past weeks I had to engage 7 customers service specialist to finally get the last one to act and for customer service to send me a personalized message! Yet, there will be no trace left of all this since N26 doesn't provide you with a transcript of the chats! What's worse, once you read the messages on your N26 application it is immediately deleted! (Fortunately I have kept print screens from all conversations). One wonders if the fraudulent organization is not N26 itself?