Reviewers consistently say My-legacy.ai makes estate planning feel less intimidating and easier to understand. The most repeated praise is that it breaks a complex process into clear, manageable steps, with a user-friendly chatbot that guides people through what to do next. Several users specifically highlight the LegacyScore as a useful starting point: it asks simple questions, shows how prepared they are, and pairs that score with personalized, practical recommendations such as documents they may be missing. No meaningful criticisms appear in the provided reviews.