Mercury

Banking for startups

4.6•58 reviews•

828 followers

Banking for startups

4.6•58 reviews•

828 followers

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Online banking

•

Startup financial planning

Confidently run all your financial operations with software built from a powerful banking core. Scale with business bank accounts & debit and credit cards.

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Winner • Finance Tech Product of the Year

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Mercury Launches

Mercury PersonalPowerful personal and joint accounts on Mercury

Launched on December 10th, 2024

Mercury Expense ReimbursementsReimburse out-of-pocket employee expenses right from Mercury

Launched on October 8th, 2024

SAFEs by MercuryStreamline the entire SAFE fundraising process on Mercury

Launched on October 3rd, 2023

Mercury Raise First CheckApply for early-stage startup support and a chance at $15K

Launched on June 8th, 2022

Venture Debt from MercurySupercharge your raise with founder-friendly venture debt

Launched on March 16th, 2022

View all Mercury launches

4.6

Based on 58 reviews

Review Mercury?

Reviewers see Mercury as strong on setup, interface, and startup-friendly tools: users repeatedly call it easy to onboard, simple to navigate, and useful for features like virtual cards, integrations, and payments. Founders of CatDoes and Slashspace AI also praise its API and accessibility for foreign founders. But the main criticism is serious: several users report slow, email-only support, low card limits, sudden compliance reviews or account closures, delayed funds, and poor communication when problems happen.

+56

Summarized with AI

Pros

startup-friendly features (15)

intuitive interface (13)

easy account setup (5)

responsive customer service (5)

integrations with business tools (4)

virtual cards (4)

seamless account management (3)

no fees (2)

support for startup community (2)

venture debt options (2)

Cons

slow support (6)

unreliable service (5)

account closure without warning (4)

compliance issues (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•1 review

I don't recommend Mercury as a bank. We were generally satisfied with the bank until it became clear that Mercury is quite unreliable. Our company, a Delaware C Corp, worked with Mercury for almost two years without any issues on our end. We have numerous clients in the US and Europe, as well as contractors, so we constantly received and made payments. The founders are residents of the US, UK, and Georgia. At one point, the bank requested proof of residency for our US-based founder. The very next day, without waiting for the ID upload, we were suddenly notified that our account would be closed, with no possibility to appeal. In one day, our account, which handled all our payments, invoices, and contractor fees, was abruptly shut down without explanation. Mercury also has other downsides, like slow support with responses taking 2-3 business days, which is unacceptable for a modern bank, as most offer live chat with an agent. But the biggest drawback is the bank’s unreliability. Even as an established business with a solid record, founders in the US, and reputable clients, your account can be closed without warning or reason. As a founder, I can’t recommend Mercury.

What needs improvement

slow support (6)unreliable service (5)account closure without warning (4)

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141 views2yr ago

•7 reviews

Mercury – Solid Banking for Startups, But Support Could Be Quicker Mercury’s been a great option for startup banking... easy to set up, slick interface, and it integrates well with all the tools I need. I’ve been happy with the experience overall, especially since it’s built with startups in mind. Why It Works: - Simple Setup and Interface: Setting up an account is a breeze, and the dashboard is clean and intuitive. No fuss... just a straightforward experience. - Startup-Friendly Features: They’ve got all the basics plus perks like cash management and venture debt options that make sense for early-stage companies. Feels like it’s really built for us. Where It Could Improve: - Support Delays: Here’s the downside... support can be painfully slow. I had a case where I needed to increase my card limit to make a larger purchase, and it took several days to get a response and even longer to get it approved. For a company that’s raised capital, waiting that long just to make a necessary purchase isn’t ideal. It definitely slows things down. - Low Card Limits: The spending limits themselves are low, especially for businesses with decent funding. Having to go through hoops to raise limits each time is frustrating when you’re trying to move fast and get things done. Overall Thoughts Mercury is a solid choice if you’re looking for a startup-focused banking solution with a great interface and useful features. But... the slow support and low card limits make it tough when you’re running at startup speed. With quicker support and more flexible spending options, it could really be the perfect solution for growing companies.

What's great

intuitive interface (13)startup-friendly features (15)venture debt options (2)easy account setup (5)integrations with business tools (4)

What needs improvement

slow support (6)low card limits (1)

Report

135 views2yr ago

•1 review

Absolutely terrible experience with Mercury. Initially they opened an account to us without any problem. But in a half year they sent an email to us that they plan to block (close) our account because of some new compliance. They gave us 2 (!) weeks to sort the things out - can you imagine? Communication was absolutely terrible. Support team published one rules, PR team the other one, and the CEO said third things. Also the CEO said they don’t care about 1% of customers who were affected by new “compliance”. After that, the support team simply didn’t answer all our requests. Later they extended the closing period to one month. In this time we provided all requested documents which fully confirm by all rules (also mentioned on the site) to unblock our account. But they refused to do so and related to some “internal factors”. On the all asks to provide more details they answered with “chatgpt generated boolshit” and basically ignored all our requests. So my advice if you don’t want to lose your money stay away from this platform. They absolutely don’t care about customers and they don’t care about you personally, and your employees. They are not transparent in communication and they are not aligned inside a company. Yes, the interface is good but all other departments (support, CEO, compliance, etc) work really terribly. Do you really want trust money to such an organization? Think one hundred times.

What's great

intuitive interface (13)

What needs improvement

slow support (6)unreliable service (5)account closure without warning (4)compliance issues (2)

Report

93 views2yr ago

•1 review

What needs improvement

slow support (6)unreliable service (5)account closure without warning (4)

Report

141 views2yr ago

•7 reviews

What's great

intuitive interface (13)startup-friendly features (15)venture debt options (2)easy account setup (5)integrations with business tools (4)

What needs improvement

slow support (6)low card limits (1)

Report

135 views2yr ago

•1 review

What's great

intuitive interface (13)

What needs improvement

slow support (6)unreliable service (5)account closure without warning (4)compliance issues (2)

Report

93 views2yr ago