Lancey

Unlock the next big feature idea from your product feedback

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Lancey turns product usage and customer feedback into categorized insights to help build your next big idea.
Lancey (YC S22) gallery image
Lancey (YC S22) gallery image
Lancey (YC S22) gallery image
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Launch tags:Productivity•SaaS•Artificial Intelligence
Launch Team / Built With
Vy - Cross platform AI agent
Vy - Cross platform AI agent
AI agent that uses your computer, cross platform, no APIs
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What do you think? …

Adi Patel
Maker
Hello PH community! I'm the co-founder of Lancey. Excited to officially launch today! Teams are spending more and more time on operationally heavy tasks. Things that don’t make an impact but need to be done. Work for the sake of it. One of the biggest unlock of using AI effectively is the ability to help improve productivity and get teams moving faster with less. Product teams are guilty of this. We've built Lancey to help product teams make great product decisions while skipping the busy work. We're starting with helping teams turn customer feedback into building blocks of what you can prioritize and defend. We'll be adding more surface area to the product so we can embed ourselves deeper into the product teams workflow. Here’s what you can do with Lancey - example use cases: 🔁 Automatically set up AI agents to process, categorize and extract insights from customer feedback 🎫 Generate tickets and issues based on high impact areas 📈 Measure the impact of new feature launches If you want to reimagine how the best product team work and have feature suggestions, drop a comment. We'll ship you Lancey merch if we end up building what you request.
Karthik M S N
@adi_patel Congrats. How is it different from Product board or Zeda?
Adi Patel
Maker
@chethan_bm thanks, appreciate it!
Adi Patel
Maker
@msnkarthik hey Karthik, don't have enough details on Zeda but very familar with Productboard. We've heard from customers and product teams that they end up spending a lot of time dealing with the firehose of feedback manually and when you have 1000+ items coming in weekly, things get missed easily. We've eliminated the need to manually pull out the important bits from the feedback and automatically use your product context to figure out what's important and what product area it relates to. It means teams spend 30 hours less per work on operationally boring work while still seeing the same quality of insights!
Daniel Baum
@adi_patel congrats Adi! Excited to try Lancey!
Adi Patel
Maker
@daniel_baum let's get you onboarded!
Mike Kerzhner
Product Hunt
Congrats on the launch, @adi_patel! Love the loom demo. Would love to hear a concrete example of how a (hypothetical) team operates at the moment and where Lancey gives that team a big advantage. Also, what's the sweetspot teamsize where Lancey is really helpful?
Adi Patel
Maker
@mikekerzhner thanks Mike! A product team at a Series B company that gets over 100+ feedback items from their customer channels (Gong calls, support tickets, emails, slack) won't spend more than 10 mins a week manually going through these items. They end up prioritizing what the loudest voice wants due to lack of time to process all of this information. Lancey comes in and automatically processes all of this, 24/7. When something important is picked up across all of these sources, we flag the insight to the right PM so they can figure out if its worth prioritizing along with what the impact of it can be. And then post launch of a new feature, you can use our AI assistant (Merlin) to figure out if the users who complained about a feature or provided feedback actually ended up using the feature. Close the end to end loop! Due to the nature of the product, Lancey customers typically end up being post-PMF companies (B2B/B2C are both fair game).
Mike Kerzhner
Product Hunt
@adi_patel thanks for breakdown!
Eonian DAO
@mikekerzhner @adi_patel Brilliant work, very usefull!
Deepak Singla
It has been so cool to see Lancey evolve. Love how @adi_patel have listened to feedback and just smashed the product out of the park. Lancey has made our life so much easier
Adi Patel
Maker
@deepak_singla thanks Deepak for trusting us from day 1 and being huge supporters!
Garry Tan
Y Combinator
Congrats on the launch, this is a brilliant product solving a very important problem using LLMs to save product teams a significant amount of time. Keep up the great work @adi_patel and team!
Adi Patel
Maker
@garrytan thanks Garry, appreciate the support
Kyrylo Silin
Telebugs
Hey Adi, I'm curious about the AI agents you mentioned. How do they compare to human analysis when it comes to extracting insights from customer feedback? Do you have any plans to integrate with popular project management tools? Congrats on the launch!
Abhi Patel
Maker
@kyrylosilin Thank you, we have Linear support built in and are launching Jira integration soon. If you have any other suggestions I would love to hear them.
Adi Patel
Maker
@kyrylosilin the AI agents actually do an amazing job. I'd say the quality is 97% as good as human generated in our tests but done at fraction of the time.
Harris Cheng
Jupitrr AI
Hey Lancey team, great job on the product. Lancey is my fav product of the week so far. Our team Jupitrr AI has been creating a similar database on notion from scratch so I totally feel the pain point your team is solving. Love the variables you made to quantify the potential impact of features (e.g users impacted) which we haven't yet. I've connected you guys on LinkedIn, happy to get in touch and provide user feedback and support one another.
Adi Patel
Maker
@harrischh thanks Harris! yes lets connect on LI
Naren Manoharan
It’s been incredible to get insights from our customer feedback and know where to spend our limited capacity. Absolutely love @lancey! Congrats on the launch team!
Adi Patel
Maker
@narenmano thanks Naren, its exciting to work with customer centric folks like yourself!
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