Worst decision ever made in terms of lodging college students. My tenant sent their March monthly payment on February 20, 2022 and til this day I have yet to receive the deposit. They have no phone number for their customer service department, everything is through their message system and emails. As it stands they only have 1 person addressing any concerns and issues, which quite frankly isn't enough. I was told several times that I would get a response to my concern in 48hrs, and its been almost a month. I've tried to connect with the CEO and several other KOPA workers on LinkedIN and NO ONE responds. I went on Facebook to check their reviews and 2 other patrons have experienced the same thing.. RUN!!! I would give zero stars if I could. This is beyond frustrating and their lack of support and empathy is none!
