KNO is a generative AI based ask-anything assistant. It gives quick, bite-sized and precise answers. Going forward, one can ingest information into KNO, coach it and deploy as an ultra-powerful no-code assistant for support and sales in SaaS.
Wow congrats on the launch of KNO on Product Hunt! 🎉🎉 It looks like a great tool that can help us find answers faster and more efficiently! I'm curious to know more about the insights KNO can provide businesses. What kind of metrics can the platform track to help evaluate customer success? 🤔 I'm excited to give it a try! Looking forward to the upcoming enterprise platform release! 🤗
Congratulations on the launch team Alltius! I find KNO very accurate and reliable at the same time. It's of great help to me when it comes to multitasking and is super convenient to use.
Hi Product Hunt,
We are team Alltius. We’ve created KNO as a smart assistant that answers any question: human-like, quick, and precise, given a body of knowledge. For now, we are on Slack and we will be adding various channels progressively.
We started off with a sole mission to foster product learning and enablement among SaaS users. I am sure most of you prefer self-help over writing tickets to the support desk.
However, finding an answer takes at least 10-15 minutes of sifting through links, wading through paragraphs, and framing answers. Live chats take at least 10-15 mins to answer. Bots are only as good as the rule engines set up. And if the ticket reaches an agent, we can expect a TAT of about 4 hours on average.
What if all of this was done in seconds and a clear, well-synthesized answer 'came to us', rather than 'us' navigating 'to' the answers? Self-help seekers can spend 10-20 hours more on the product than finding answers.
Enter KNO.
On our upcoming web enterprise platform, (under testing), you can
- Create multiple assistants for internal teams and end-user cohorts.
- Coach assistants on information sources. It is literally like toggling a switch.
- Add webpages, entire websites, (un)published PDFs, communities, past tickets and help videos as sources.
- Set refresh frequency on sources. No more missed updates.
- Get insights on what topics and themes are being searched.
How does this help businesses?
- Lower churn: Users are materially more engaged in the product rather than spending
time on answers.
- Lower costs to serve: Customer success teams focus on more important tickets with significantly higher ticket deflection and standardized answers.
- Higher tech velocity : Tech teams spend more time on building core products than tire themselves on authoring updates for each release.
How is this different? From
- Google Search: The fully baked synthesized answer comes to you. One can avoid sifting through links and heaps of info
- ChatGPT: With KNO, you are in control of KNO's sources of knowledge. Our recipe is in the intent discovery, answer scoping, and scouting. We only use LLMs for answer construction, when needed.
- Traditional widgets: No tiring rule engines and continuous doc updating. With KNO, you can achieve 2X self-serve resolutions. Also, KNO handles curveballs really well.
Please try KNO on the Slack app store and give us feedback. Also, we are giving EARLY ACCESS to the KNO Enterprise platform to be released in a few weeks for our patrons. Please register here https://www.alltius.ai/products/... to be on the list and get regular updates for all our future releases. If you have any queries or specific use cases please send us a note here: https://www.alltius.ai/company/c...
Thank you so much for reading thus far and supporting us. So what do you want to KNO today?
Best,
Team Alltius.
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