@lmaomaxi Hi Maxi. We still collect payment information up front to make sure they are a real person with a valid payment method, but the card is not charged until the customer completes their TryOut. We also have protections in place against the real fraudsters out there in the world.
Consumer first thinking is a smart move, I just hope it is also beneficial to their bottom line. I'd like to see this with a lot more online retailers and e-commerce platform providers like Shopify, etc.
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Was it not possible for customers to return items before? I think it may just be a psychology hack that could simply wear off overtime. Hope it works out though.
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How is JT going to make money off of this? Oh who cares! *fills up shopping cart*
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