Reviews Embed

Using Intercom has significantly improved our customer support. The platform seamlessly integrates AI and human support, enhancing customer satisfaction and reducing our support costs. Its intuitive interface and robust features have made managing customer interactions much more efficient.

The blend of AI and human interaction ensures a smooth customer experience, which has noticeably increased satisfaction among our users. Plus, it's helped us cut costs by streamlining our support processes.

Having used their startup product before, it is quite a sticker shock when the Startup Plan duration ends (see 90% discount). We quickly found a cheaper alternative. I WAS using Intercom. But as a bootstrapped startup still seeking investment beyond one year, the regular price seems a better fit for large mature orgs.

Of all the AI bots we've tested, FIN's the bot best fitting our needs right now. However, the reporting/analytics are confusing at times, and we also lack rather basic features such as forwarding screenshots and recordings to our ticket tool.

Intercom excels in bringing together a wide range of customer interaction and support features. It's quite user-friendly and performs well in team-based settings. The notable concern was its high cost, but since our company was accepted into a startup program, we've benefited from reduced pricing, making it more accessible for us in our early stages.

I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates. The bot has not answered any of my questions and does not understand when I ask to call people. That's enough

Can not configure welcome words even as a paid user...

great customer service product

Intercom is a decent tool. I appreciate that they support sending emails. But it can be challenging to find information on the dashboard, and there are too many features that our team doesn't use. This can be distracting and time-consuming.

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.