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We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

The most reliable chat tool ever!

We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)

Customer service ✅

Best customer service platform. We use this as helpdesk, guide and creating articles for our product

Recently, I had the pleasure of being accepted into Intercom's startup programme, which offers a more affordable pricing structure for budding businesses like mine. As I've just embarked on this journey with Intercom, I'm still in the early phases of exploring its capabilities, and I'm eager to see the long-term impacts it will bring to our customer relations and operations. One feature I'd greatly appreciate would be enhanced AI support in building and maintaining a knowledge base for my product. Having an intelligent system to assist in organizing and optimizing our knowledge resources can be a game-changer. In conclusion, while my experience is still in its nascent stages, I'm optimistic about what Intercom can offer. Looking forward to seeing where this partnership takes us!

Having used their startup product before, it is quite a sticker shock when the Startup Plan duration ends (see 90% discount). We quickly found a cheaper alternative. I WAS using Intercom. But as a bootstrapped startup still seeking investment beyond one year, the regular price seems a better fit for large mature orgs.

Best for support chat, CRM, customer data and accurate in app marketing messaging flows.

It's a great tool, as it can combine all aspects of customer support and engagement activities. From customer support chats, help centre, all the way to automated email series. It's (relatively) intuitive and works great within a Team setting. The only real down-side here is the enormously expensive pricing. This can be a killer for early stage startups..