Interakt

All-in-one WhatsApp Business Platform

30 followers

All-in-one WhatsApp Business Platform

30 followers

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CRM software

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Marketing automation platforms

Built on the official WhatsApp Business Platform, Interakt is trusted by more than 5000+ businesses including prominent Indian D2C brands such as House of Mangalam, Leap Club, Frontrow, The State Plate, Bunaai, Okhai, Zwende & more to grow their business on WhatsApp. Interakt acts as an all-in-one WhatsApp CRM, campaign management, marketing automation tool, and a sales channel enabling fast-growing E-commerce and D2C brands to manage customer conversations and drive sales at scale using WhatsApp. With Interakt businesses can communicate with their customers using one dedicated WhatsApp Number to convert product inquiries into paying customers, help customers discover and buy products on WhatsApp, recover abandoned carts, send order details and updates to customers and engage with them 24x7 through WhatsApp automation. Interakt provides businesses with a scalable infrastructure that they need to expand and grow. It can be easily integrated with Shopify, Instamojo, & other popular e-stores, CRMs, payment gateways, and business apps like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly etc., making it the only full-stack WhatsApp business solution available in the market for SMBs.

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Launch tags:Android•iOS•Productivity

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Interakt

Maker

Hi Product Hunters, I am Ahshad Jussawalla, VP and Business Head, SMB Solutions at Jio Haptik. We launched Interakt last year to empower SMBs to sell, promote, and provide seamless customer support using WhatsApp Business API Solutions. With Interakt, e-commerce businesses can reach customers, fast-track sales, and drive business growth at scale. According to a recent study conducted by WhatsApp, 75% of adults want to message with businesses the same way they do with people, further proving the importance of WhatsApp as a communication tool for businesses. By integrating Interakt into their communication channels, D2C Business Owners and Customer Facing Executives can - Manage customer expectations respond to customer queries faster Boost sales with personalized and timely automated notifications to alert customers about offers, abandoned carts, back-in-stock, and more Simplify business communications by connecting with customers on their preferred channel of communication and supporting them at scale and much more! How can you serve your customers better with Interakt’s WhatsApp Business API? By being available at the place where your customer is comfortable asking questions. By being available at a place that is familiar to your customer. By replying to your customer instantly. By keeping your customers updated about any transactions that they have done with you. Interakt is currently trusted by more than 500+ businesses for customer engagement, including prominent D2C brands such as The Pillow Company, Bare Anatomy, Superbottoms, Flo Mattress, Sleepy Owl, Priyaasi, & more. Interakt is an essential and indispensable communication platform that your business needs. Why? Well, here’s the reason- With Interakt businesses have observed- 60% increase in abandoned carts recoveries 75% boost in customer engagements 60% increase in messages open rate 5X increase in customer communications on WhatsApp Sounds too good to be true? Get Started with Interakt and let us know your experience in the comments below! Cheers, Ahshad

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5yr ago

Amazing product! A feature-rich platform that can help businesses engage customers and drive sales.

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5yr ago

Interakt

Maker

thanks @aakaansha_kavidayal

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5yr ago

@ahshad Amazing product, Can I contact your sales representative? I have a plan to make a wonderful partnership.

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5yr ago

Interakt

Maker

Hi Product Hunters, I’m Aakrit, Co-Founder & CEO of Haptik, one of the world’s largest conversational AI platforms. We’re also one of Facebook’s largest Partners for providing WhatsApp Business Solutions. In India, WhatsApp is used more than all other apps combined and is pretty much the gateway to the Internet. It is the lifeline for every small business in India to engage with its customers. However, currently this is all done in an unorganized manner without any tools available for these businesses. They have no way to track these conversations, record transactions, send alerts & reminders, essentially run WhatsApp like a full-blown CRM. Most tools available today are meant for larger brands and are designed as enterprise software. At Haptik, we saw this as a huge problem and recognized there is an opportunity to serve the thriving SMB sector in India, which contributes about 30% to the GDP. We have developed Interakt to enable small & medium businesses to manage all their customers & transactions on WhatsApp. With Interakt, you get a dedicated WhatsApp Business number which they can use to communicate with their customers for product inquiries, customer care, alerts & notifications, assisted sales, and more using a multi-agent team inbox. We believe there will be a time when WhatsApp will become the largest channel for SMB commerce in India, even bigger than the web. We have built Interakt to power this new conversational commerce economy. Interakt has been in limited release for the past few months and is already trusted by more than 500+ fast-growing businesses, including prominent D2C brands such as The Pillow Company, Bare Anatomy, Superbottoms, Flo Mattress, Sleepy Owl, Priyaasi, & more. Interakt is a self-serve product to sign up and use end to end. You don’t require any tech expertise to find your way around in the platform. How can Interakt supercharge your business communications at scale? Shared Team Inbox Support your customers through a collaborative team inbox, assign chats and respond to their queries with a single WhatsApp Business Number. Conversational Analytics Track business KPIs, agent and campaign performance, monitor response and resolution times to improve customer support. Automated Business Notifications Engage your customers in full-funnel conversations at every stage of their buying journey with automated and personalized WhatsApp messages for seamless customer support and higher conversion rates. Integration with Shopify and other common CRMs, and business apps like WooCommerce, Magento, Zoho, Google Sheets & more for end-to-end sales support. Any app can integrate smoothly with Interakt’s public APIs. Mobile App The entire Interakt app is available on Google Play and the App Store to make it easy for businesses to speak to their customers on the go. We are running a special Launch Offer, to help businesses explore Interakt and learn what it can do for their overall business growth without worrying about the additional WhatsApp notifications costs. Explore more about Interakt’s Special Launch Offer (valid till 31st Dec’21) We are constantly evolving and need feedback from the community to help us serve the businesses better. It would mean a lot to us if you could take out a minute from your busy schedule and share your inputs. Cheers, Aakrit Vaish

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5yr ago

DreamStory

@aakrit_a_vaish Did you guys used to run this in 2017 as an alternative to intercom? I was one of your early customers then

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5yr ago

This is best app for WhatsApp Business API solution. An intuitive and easy-to-use WhatsApp Business tool, Interakt comes loaded with top-notch features to help you delight customers like never before like Shared Team Inbox, Campaign Manager, Automated Notifications and much more. Native integration with Shopify and pre-built templates & campaigns makes Interakt the best choice for Shopify users.

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5yr ago

Interakt

Maker

@rupakks thanks

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5yr ago

One of "the products to use" if you are an e-commerce brand that intends to use WhatsApp as a communication channel.

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5yr ago

Interakt

Maker

@himadri_joshi I would say 'the only product'

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5yr ago

We have been using Interakt for the last 6 months and absolutely love it. Such a simple solution to address such a huge need. - The APIs were very easy to setup (was able to so it without having an expertise in coding). - The WhatsApp Business registration was so smooth. I talked to major vendors in this space, and all asked for huge onboarding fees/charged even for session messages. Interakt's pricing and process were completely transparent and simple. - I have run all sorts of campaigns via all sorts of channels. WhatsApp campaigns via Interakt trump any other platform's numbers. The product has come a long way, and we are super proud to have taken up Interakt for our WA needs.

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5yr ago

Interakt

Maker

Hi @atishayaj, that means so much coming from a long time user of Interakt. Thank you for your patronage and look forward to suggestions for improvement

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5yr ago

Hi Ahshad, Some things that we are looking for and we believe should be important for more people: 1. Possibility to pre-assign Contact Owner while adding a user via APIs (Use case: Sales team being the owners of the conversations with their own leads who were sent automated messages. Want my sales team to be interacting with customers via a central system. Something like what happens in a CRM system) 2. APIs/Webhooks for Notification Status as well as the Replies received etc. (Use Case: Want to show customer interactions on Interakt on CRM in User activity) 3. Ability to organise templates and campaigns in folders. 4. Ability to change the 'About' of our account (Currently shows "Official business account...powered by interakt.ai. I believe that we should have the option to change that if we are on a Growth Plan) 5. On phone push notifications, the name that we see is not that of the user in our system but the actual user name on WhatsApp. Gets confusing sometimes. 6. Your recent UI overhaul looks very fresh and definitely a positive change. However, if we go the inbox, for example, the entire screen is just white with shadow effects to differentiate some sections. Not sure if that's very visually appealing or easy to use from a design perspective. Would recommend getting rid of shadows at some places and using surface colours to differentiate. Hope this helps. :)

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5yr ago

Interakt

Maker

Hi @atishayaj , this is very helpful, thanks for taking the time to list these out. Few of the mentioned we are working on already and the UI refresh is work in progress. Someone from our team will connect with you shortly.

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5yr ago

Love the interface and ease of use. A must have product for any brand wanting to provide superior customer service

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5yr ago

Interakt

Maker

Hi @tanya_gupta9 , glad you love the interface, we have tried to keep it simple and user friendly

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5yr ago

This is going to be the next big thing for SMB and Mid-Market companies. Support on Whatsapp is much more convenient than a phone call and other channels. I have personally interacted with a couple of brands and the experience was "WOW" @ahshad congrats!!

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5yr ago

Interakt

Maker

@new_user_106320209b Thanks Shubham. Thats is correct, world is moving towards conversational commerce and WhatsApp is going to be at the forefront of this

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5yr ago

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