Hopper

Spend Less, Travel Better.

1.1•21 reviews•

44 followers

Spend Less, Travel Better.

1.1•21 reviews•

44 followers

•

•

The Hopper app has helped over 100 million travelers find deals on flights, hotels, homes or car rentals. You can watch a trip right in the app and we’ll monitor prices 24/7 and send you a notification when our algorithms recommend it's time to book.

This is the 5th launch from Hopper. View more

Hopper Hotels

Hotel price predictions, alerts, and stories

Find the cheapest days to stay, set up a hotel watch, get expert price predictions, view stories, and book your stay, all right in the Hopper app you already love!

Launch tags:iOS•Travel•Hotels

Launch Team

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8yr ago

Have a question about Hopper? Ask it here and get a real answer.

Hopper Launches

Hopper Hotels Hotel price predictions, alerts, and stories

Launched on October 24th, 2017

Hopper's Fair Bear Bringing transparency to hidden airline fees

Launched on February 22nd, 2017

Hopper 3.0 Personalized money-saving tips for your travel preferences

Launched on July 21st, 2016

View all Hopper launches

Do you use Hopper?

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1.1

Based on 21 reviews

Review Hopper?

Hopper has received overwhelmingly negative feedback from users, primarily due to poor customer service and refund issues. Many users report difficulties in obtaining refunds for canceled bookings and express frustration with the app's support system, which often redirects them without resolution. Some users have experienced bait-and-switch tactics, where the booked accommodations were not as advertised. Despite its potential for predicting travel prices, the app's booking reliability and customer support are major concerns, leading many to advise against using Hopper for travel arrangements.

+17

Summarized with AI

Cons

poor customer service (14)

refund issues (8)

bait and switch (6)

unreliable booking confirmations (6)

unresponsive customer service (6)

false advertising (4)

extra fees (3)

lack of customer support (3)

slow refund process (3)

booking errors (2)

Pros

Cons

Reviews

Most Informative

•1 review

Used hopper for a hotel in New York. The hotel ended up being overbooked. Tried to get a hold of Hopper so that we could get our money back to book another room they ignored us and refused to refund us. We were stranded in New York with no hotel ended up having to book another one without getting the refund. Also, I purchased two separate flights the same day around the same time I accidentally clicked the change anytime insurance instead of the cancel anytime insurance on one of the flights. But I did click cancel anytime on the other one. Despite seeing that, knowing that I made a mistake, they refused to change it and told me they cannot refund my flight. I was purchasing the cancellation insurance because we knew there was a chance that we might have to cancel when I went to go change the flight to find something cheaper cause they said it could refund the difference my app wouldn't work so they said I needed to purchase a new flight that could be cheaper and then they would refund the difference from the other flight. Even though they told me that the airline was the only ones that could cancel my flight now they want me to book a second flight and then they will cancel that first flight, which I don't trust so now I'm just left to lose all that money from that flight. Customer service was terrible. No one is helpful. Both situations were horrible. I thought I'd give them another try and I regret it do not go through Hopper. I've had other times that ended up being great and working out, but if you have anything go wrong, they are not helpful and they are hard to get a hold of and they will not refund you so you will lose money. It's not worth the risk even if you find cheap discounts.

What needs improvement

poor customer service (14)refund issues (8)unresponsive customer service (6)unreliable booking confirmations (6)complicated refund process (2)

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9 views6mo ago

•1 review

What do i think about Hopper? Well i used to think it was a top notch booking site until i had to request a refund based on cancelation of a room and rebooking with them cause i found the same room cheaper. If you wanna chase to get your credit and have to call over and over to be told you'll see the refund in 2-3 hours and days later still haven't received it. I'd definitely think twice before booking with this app. Hopper was my go to booking app but after this experience I'll think twice

What needs improvement

poor customer service (14)slow refund process (3)

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7 views6mo ago

•1 review

I would give 0 starts if I could. I paid more for the flexible booking, with full refund and cancellation any time. I couldn’t make it to my trip for personal reasons and I TRIED to contact hopper many time BEFORE the check in, even though I had the flexible booking. They didn’t answer me, I was abroad and they don’t have an email. Never got a reply from their chat or calls. When I could finally talk to them, they didn’t accept my refund request because it was after the check in time. I have screenshots proving that I tried many times. I got my money back by requesting it from my bank. A few weeks later, I was charged AGAIN for the booking that I never used and I paid the extra amount to be able to cancel in case of any change of plans. Never booking anything through hopper again. Support is terrible as well.

What needs improvement

poor customer service (14)difficult cancellation process (1)refund issues (8)lack of customer support (3)unresponsive customer service (6)

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6 views11mo ago

•1 review

What needs improvement

poor customer service (14)refund issues (8)unresponsive customer service (6)unreliable booking confirmations (6)complicated refund process (2)

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9 views6mo ago

•1 review

What needs improvement

poor customer service (14)slow refund process (3)

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7 views6mo ago

•1 review

What needs improvement

poor customer service (14)difficult cancellation process (1)refund issues (8)lack of customer support (3)unresponsive customer service (6)

Report

6 views11mo ago

Hopper

Spend Less, Travel Better.

Spend Less, Travel Better.

Hopper Hotels

Have a question about Hopper? Ask it here and get a real answer.

Hopper Launches

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Engineering & Development

LLMs

Productivity

Marketing & Sales

Design & Creative

Social & Community

Finance

AI Agents

Trending categories

Top reviewed

Trending products

Top forum threads

Have a question about Hopper? Ask it here and get a real answer.

Hopper Launches

Do you use Hopper?

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