Launching today
Remote support software for IT teams and technicians. Send the end user a link, they run the client app and grant access, and you're in. No account or code on their side. Unattended access when you need the same machine again. Windows, macOS, and Linux.
Congrats on the commercial launch! I saw you had initially revealed Helpwire in 2023. What changed between early access and today?
@dmytro_movchan Thanks for commenting! Here’s what we built on top since 2023.
Linux support
Team features: inviting operators, shared sessions, client groups, and permissions per group
Connecting to several clients at once
Additional localizations
Unattended access for all platforms: Windows, macOS, and Linux
And lots more refinements
All of it came from watching real support sessions go wrong in small ways, which is roughly what early access was for.
How do the plans differ? And how much do extra concurrent connections cost for a team?
@annybenny There’s no separate charge for concurrent connections. Plans differ by the number of operators and unattended devices, and every operator can work at the same time.
Free: 1 operator, 5 unattended devices, 1 session at a time
Solo, $10/month: 1 operator, 50 devices
Team, $30/month: 4 operators, 250 devices
Business, $70/month: 10 operators, 800 devices
All paid plans allow multiple sessions at a time. For more than 10 operators or 800 devices, there’s a Custom plan.
Congrats to the team on this important milestone! Having followed HelpWire’s development, it’s great to see the product reach this stage. It offers a convenient solution for IT support professionals while making remote sessions easier to join for non-technical users. This combination can make a real difference for support teams handling multiple requests every day. Excited to see HelpWire reach more users!
@ivankorol8 Thanks for your feedback! IT support was one of the groups we kept in front of us while building. Fewer things to explain before the session means fewer things to explain per end-user, and that compounds when you are carrying lots of them.
Congratulations on the launch! It's a great product and easy to use. Wishing all the best to the HelpWire team. For those who haven't tried it yet, you definitely should!
@dorisslane Much appreciated!
finally! well done, guys. updating HW on my mac now... thx for keeping the free plan around.
@smntsv Thank you so much! Really appreciate the support.
Congratulations on the launch of pricing plans! Let's go!
@unicorn_dh Thanks a lot!