Helpman

Knowledge bases for productive support teams

1 follower

Knowledge bases for productive support teams

1 follower

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Launch tags:Web App•Productivity•Customer Success

Launch Team

Render Sandboxes: a computer for every agentGive every agent its own machine. Starts in under a second

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Algolia

Hunter

Helpman resolves a few pain points for Customer Support teams, like updating screenshots on-the-fly or checking what users are searching for. The team is focused on providing value to Intercom customers, as a knowledge base would reduce the number of incoming requests. They are celebrating Product Hunt 3rd birthday with a solid discount, check it out!

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10yr ago

Helpman

Maker

@dessaigne Thanks Nicolas for hunting us! I'm very excited to introduce Helpman to you hunters. Helpman is a great companion to Intercom. With an up-to-date knowledge base, Customer Support teams reduce the flow of messages and can focus on the most important ones. Our goal is to make the knowledge base management as easy as possible. For visitors, the Algolia-powered typo-tolerant search form is a killer feature. Confused users will definitely love it. We hope you like it! Tell us what you think of the app and I will be very happy to reply to any comments and questions 😁

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10yr ago

We use Helpman at Prospect.io and the tool is awesome! We run our support on Intercom and they don't have anything for the Knowledge Base. We specialy love the analytics and the screenshots manager that saves us a lot time everytime we change something in our product interface. Check our KB here: http://help.prospect.io

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10yr ago

Summer Bod 2020

Isn't Intercom planning their own help center? That being said, this looks great.

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10yr ago

Helpman

Maker

@joshdance Might be. I'm really interested in hunters feedback about going this way if Intercom is planning to release a knowledge base product. Would you pivot or persevere? 🤔

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10yr ago

Helpman

Maker

@joshdance Intercom launched Educate. On my side, I dropped the "Missing knowledge base for Intercom" tagline on the website ;)

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10yr ago

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Algolia

Hunter

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10yr ago

Helpman

Maker

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10yr ago

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10yr ago

Summer Bod 2020

Isn't Intercom planning their own help center? That being said, this looks great.

Report

10yr ago

Helpman

Maker

@joshdance Might be. I'm really interested in hunters feedback about going this way if Intercom is planning to release a knowledge base product. Would you pivot or persevere? 🤔

Report

10yr ago

Helpman

Maker

@joshdance Intercom launched Educate. On my side, I dropped the "Missing knowledge base for Intercom" tagline on the website ;)

Report

10yr ago