LightfieldAI-native CRM that builds itself and does work for you
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HelpLane
AI handles the first line. Your team handles what matters.
3 followers
AI handles the first line. Your team handles what matters.
3 followers
HelpLane is an AI-native helpdesk that replaces tab-switching chaos with one unified inbox. The AI understands context, summarizes long threads, and drafts replies in your tone. It handles repetitive questions end-to-end so your team doesn’t have to. Routing, tagging, and prioritizing happen through AI. Your team focuses on conversations that actually need a human. Join the waitlist today! https://app.helplane.io/join
Swytchcode
Hmm, really awesome. Can we customize the replies inside our app?
@chilarai Absolutely! there are two scenarios:
-Visitor / customer starts a conversation using the chat widget. In this case the AI uses your KB articles as context to reply.
-As an agent you have the option to draft a reply to a message/email in the inbox. This also uses your KB articles as context.
Swytchcode
@rajith_jayaraman This is super cool. Are there any APIs to do that?
@chilarai Yes, we have APIs as well.
Swytchcode
@rajith_jayaraman hmm, I see a 404
https://www.helplane.io/api-reference.
I will try your app. Also, are you open for a collab where we consume each other's product and explore (for marketing purposes)? If so, let's discuss it on LinkedIn.