Helpful

A new support tool for you to focus on being a helpful human

1 follower

A new support tool for you to focus on being a helpful human

1 follower

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Launch tags:Tech

Launch Team

Haptime

@lachlanjc Love the idea! How do you integrate helpful into a product/website?

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12yr ago

Watershed

Maker

@andrea_sdl There are two main ways right now. The first is the widget, which you can add to any link/button on your site. It's a way for customers to send you messages on Helpful. We're using it on the website, you can click "contact us" right below the pricing on http://helpful.io to see it in action. If you don't want to use the widget, you can use your Helpful email address, which looks like account@helpful.io (Helpful's Helpful account is helpful@helpful.io). And there's an API if you want to code something yourself!

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12yr ago

Firesize

Maker

@andrea_sdl Thanks! We wire up an email address for you, like andrea@helpful.io, which you get to pick during signup. So you could aways add a mailto link on your site. But, we also have a nice embedable widget that will popup a tiny support form for your customers to use. Oh and you could also whip up something custom by using our API. Let me know if you have any questions about hooking any of that up.

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12yr ago

Haptime

@lachlanjc Wonderful! How's the mobile experience? If good I might integrate it into my app ;)

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12yr ago

Firesize

Maker

@andrea_sdl Now that we've launched making sure the site and the widget work well on mobile is our next priority. Helpful will work just fine on mobile for now, but there are still some things that need tweaking. Want me to ping you once we've really polished everything mobile related?

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12yr ago

Haptime

@vanstee I'd love to. reach out to me through dm if needed.

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12yr ago

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