Hey Product Hunt — I’m Erdem, the maker of Helpeto 👋 I built Helpeto because customer support tools often become heavier than the inbox they are supposed to replace. Small teams still need shared ownership, clear priorities, private notes, collision awareness and useful reporting—but they should not need a long implementation project to get them. Helpeto connects Gmail, Microsoft 365 or any compatible SMTP/IMAP mailbox and turns incoming email into a calm, collaborative ticket workflow. You can assign an owner, see who is viewing a ticket, reply with the full conversation context, and use editable AI summaries or drafts without letting AI send blindly. The part I’m most excited to share is Helpeto MCP. With one OAuth connection, Codex or Claude can search approved tickets, read the relevant thread and attachments, add a private investigation note, update the workflow, and—only after explicit approval—send a reply. The coding agent stays in your repository while Helpeto supplies the customer context. Helpeto is free for one person with up to 300 tickets per month. Pro is $5.99 per active team member per month. I’d genuinely love feedback on two things: 1. Is the email-first workflow simple enough to replace a shared mailbox for your team? 2. What is the first support-to-engineering workflow you would try through MCP? Thanks for taking a look — I’ll be here answering every question.

Helpeto

Turn support emails into tickets—and tickets into fixes

Turn support emails into tickets—and tickets into fixes