Launching today
Helpdash
White-label multi-tenant helpdesk for SaaS, agencies & MSPs
15 followers
White-label multi-tenant helpdesk for SaaS, agencies & MSPs
15 followers
Helpdash is the multi-tenant, white-label helpdesk for fast-moving support teams — tickets, live chat, knowledge base, automation, and per-tenant custom domains in one workspace.
Custom domain support per tenant is great, but it would help to have white-label email sending too so reply notifications actually come from our clients' domains instead of a shared one.
Great point, @necdetozya55828 — and an honest one to answer: right now outbound notifications send from a shared, authenticated Helpdash domain, so that's a genuine gap in the white-label story today. (Inbound already runs on your own domain — email-to-ticket routes to each tenant's custom address — it's the outbound "From" that isn't tenant-branded yet.)
Per-tenant custom sending domains, with DKIM/SPF verification so replies truly come from support@yourclient.com, is exactly where we want to take this next. Since you clearly care about it — would you rather bring a verified domain of your own, or plug in per-workspace SMTP credentials? Feedback like this is what pushes it up the list.
Adding a built-in customer satisfaction survey widget that automatically sends a short rating prompt after a ticket is marked resolved would be really useful. It would help teams track CSAT scores per tenant without needing a separate tool, and the data could live right alongside the ticket reports in the dashboard.
@adilewib — good news, you're describing something that's already in the box 🙂
CSAT is built in: mark a ticket resolved and Helpdash automatically sends the customer a short 1–5 rating prompt (a signed, one-time link — no account needed on their end). Scores are tracked per tenant with agent-level and workspace-level panels, sitting right next to your ticket reports in the dashboard — exactly where you'd expect them. You can tune the send delay and cooldown per workspace, and low scores can auto-reopen the ticket with their own SLA.
We actually just added a step on top: a happy 4–5★ rating can optionally invite that customer to leave a public review. Would genuinely love your take if you give it a spin on the trial.
Honestly the custom domains per tenant is a nice touch but it would be really useful if each tenant could also have its own branding colors and logo in the chat widget, not just the support portal. Basically make the white-label stuff feel truly white-label across every customer touchpoint.
Thanks @birglnayirz19u — fully agree, white-label has to hold up at every touchpoint, not just the portal.
Good news: the chat widget is already per-tenant brandable. Each workspace sets its own accent color, logo, launcher position, corner style and greeting — and higher plans can hide the "Powered by" badge entirely. So a visitor chatting on acme.com sees Acme's colors and logo, not ours: same brand across the custom domain, the widget and the portal.
If you want to poke at it, the 14-day trial (no card) lets you drop the widget on a test page and recolor it in about a minute — genuinely curious whether it goes far enough for what you had in mind.
The per-tenant custom domains thing is honestly pretty slick for a white-label setup, didn't expect that built in. Wish the knowledge base editor felt a bit more modern though.
Thanks @aban145998 — appreciate that. The per-tenant domains were one of those "has to be built in, not bolted on" calls for us, so it's nice to hear it landed.
And that's a fair hit on the knowledge base editor — honestly the part of the product we're least finished with. Genuinely curious what would make it feel modern to you: slash-command blocks, live preview, cleaner media handling, markdown shortcuts? We're actively iterating on it, and specifics like this are exactly what shapes what we ship next.