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Helpdash
White-label multi-tenant helpdesk for SaaS, agencies & MSPs
18 followers
White-label multi-tenant helpdesk for SaaS, agencies & MSPs
18 followers
Helpdash is the multi-tenant, white-label helpdesk for fast-moving support teams β tickets, live chat, knowledge base, automation, and per-tenant custom domains in one workspace.
Custom domain support per tenant is great, but it would help to have white-label email sending too so reply notifications actually come from our clients' domains instead of a shared one.
Great point, @necdetozya55828Β β and an honest one to answer: right now outbound notifications send from a shared, authenticated Helpdash domain, so that's a genuine gap in the white-label story today. (Inbound already runs on your own domain β email-to-ticket routes to each tenant's custom address β it's the outbound "From" that isn't tenant-branded yet.)
Per-tenant custom sending domains, with DKIM/SPF verification so replies truly come from support@yourclient.com, is exactly where we want to take this next. Since you clearly care about it β would you rather bring a verified domain of your own, or plug in per-workspace SMTP credentials? Feedback like this is what pushes it up the list.
Adding a built-in customer satisfaction survey widget that automatically sends a short rating prompt after a ticket is marked resolved would be really useful. It would help teams track CSAT scores per tenant without needing a separate tool, and the data could live right alongside the ticket reports in the dashboard.
@adilewibΒ β good news, you're describing something that's already in the box π
CSAT is built in: mark a ticket resolved and Helpdash automatically sends the customer a short 1β5 rating prompt (a signed, one-time link β no account needed on their end). Scores are tracked per tenant with agent-level and workspace-level panels, sitting right next to your ticket reports in the dashboard β exactly where you'd expect them. You can tune the send delay and cooldown per workspace, and low scores can auto-reopen the ticket with their own SLA.
We actually just added a step on top: a happy 4β5β rating can optionally invite that customer to leave a public review. Would genuinely love your take if you give it a spin on the trial.
The per-tenant custom domains thing is honestly pretty slick for a white-label setup, didn't expect that built in. Wish the knowledge base editor felt a bit more modern though.
Thanks @aban145998Β β appreciate that. The per-tenant domains were one of those "has to be built in, not bolted on" calls for us, so it's nice to hear it landed.
And that's a fair hit on the knowledge base editor β honestly the part of the product we're least finished with. Genuinely curious what would make it feel modern to you: slash-command blocks, live preview, cleaner media handling, markdown shortcuts? We're actively iterating on it, and specifics like this are exactly what shapes what we ship next.