Helpbar.ai

Name: Helpbar.ai
Rating: 5.0 (7 reviews)

Universal search built for SaaS

5.0•7 reviews•

702 followers

Universal search built for SaaS

5.0•7 reviews•

702 followers

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Customer support tools

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Unified API

HelpBar enables users to search help resources, navigate your product, and launch other “Extensions” from within your product, helping them get answers and achieve success quickly.

Free

Launch tags:User Experience•SaaS•Artificial Intelligence

Launch Team

Atlassian LoomShow, don't just tell with Loom

Promoted

Promomix

Congratulations on Helpbar AI! It's impressive. How does it handle queries that require human intervention?

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3yr ago

Helpbar.ai

Maker

@sandhana_arkish good Q: if the AI can't generate an answer then it won't but the HelpBar will still return search results. Customers can also "pin" an item to launch chat, or send an email, or book a call with a human, as part of the HelpBar. Finally customers can review all the searches and queries and look for ones that are not sufficiently precise and then improve their help docs. If the help doc has a well structured answer (or if it directly address the question via a section) then the AI is pretty great. Other than that, open to feedback.. maybe we can put in an escape hatch when the AI doesn't return a result?

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3yr ago

@sandhana_arkish we're considering a "human followup" as part of the AI answering section of the HelpBar -- imagine loosely checking to see which questions your customers were asking, identifying one that could use a bit more specific information, and sending that information back to them via a (1) badge on the HelpBar. I would love to hear more about how you might imagine bringing more transparency and accuracy to AI answering

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3yr ago

We love the Chameleon team and can't wait to get our hands on HelpBar!

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3yr ago

Helpbar.ai

Maker

And I keep hearing great things about you and your team from Miranda, JAke and Brooke @ashley_hyman1! Excited to see HelpBar in Drata!

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3yr ago

@ashley_hyman1 Thank you @ashley_hyman1! Tell us what you think when you get in there :)

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3yr ago

Helpbar.ai

Maker

@ashley_hyman1 you can use it today! Don't even need any engineering 🙃

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3yr ago

@ashley_hyman1 Woohoo! Thanks for lovely note. So excited to work with y'all on setting this (and other Chameleon products) up - Shoot me an email if you want to chat about it at all before we meet next week ☺️

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3yr ago

@ashley_hyman1 I would love to see our Drata content searchable via the HelpBar -- would be so helpful to search "disclosure" and find our policies that reference Security disclosures, and then search Heroku and jump to the right page!

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3yr ago

Congrats on the launch Chameleon team - this is epic!

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3yr ago

Helpbar.ai

Maker

@elyssa_stewart thanks Elyssa, hopefully it brings a better UX to many SaaS products and end-users!

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3yr ago

@elyssa_stewart yay! Thanks Elyssa 🙏

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3yr ago

@elyssa_stewart woohooooo thanks, Elyssa!! Yet another way to help book meetings too 👀🌶️

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3yr ago

Helpbar.ai

Maker

@elyssa_stewart 🌶️ 🦎 thanks, Elyssa!

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3yr ago

Pipedream

Command-K is a requirement for all SaaS products and AI answers are a game changer.

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3yr ago

@tod_sacerdoti AI Answers really are changing the game... I absolutely love demoing the HelpBar to my Chameleon customers and watching their jaws drop when AI not only gives an answer, but a correct and succinct answer - and then I get to tell them we can do the same with their documentation

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3yr ago

Helpbar.ai

Maker

@tod_sacerdoti this is a hot take 🔥 and I 💯 agree -- this pattern now differentiates between modern and lagging apps so I hope HelpBar can enable more companies to include this as part of their UX!

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3yr ago

@tod_sacerdoti Thanks for the support Tod. I would love to see this added to Pipedream. Side note, I used the AI generated code a few times recently and it was super excellent so big thanks to the @pipedream team!

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3yr ago

Zoom

Love this! Another great release from the chameleon team 👏👏

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3yr ago

Helpbar.ai

Maker

Thanks @scott_hanford ! We're really excited to enable this intuitive pattern for other SaaS companies

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3yr ago

Helpbar.ai

Maker

@scott_hanford thanks Scott! One cool thing is that *anyone* can try it for *any* public help center.. just visit helpbar.ai, put in the URL of any help center, then hit Show and ask a question (ending in ?) and watch an AI-generated answer blow you away!

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3yr ago

Morph

As a Macbook user it looks like enhanced Spotlight! I'll give it a try

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3yr ago

Helpbar.ai

Maker

@nkennek yay thank you! It does require an implementation on the product it should be used for; but you can test it out with any public help center! Try it without signing up at helpbar.ai

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3yr ago

Helpbar.ai

Maker

@nkennek as a spotlight hard user and having worked in the implementation, I really appreciate your feedback! 🙌

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3yr ago

One more level of magnitude in the productivity of user onboarding!

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3yr ago

Helpbar.ai

Maker

@ericdibenedetto yes exactly; it makes user onboarding and self-serve to drive PLG easier.. which is why it made sense for us to build it as Chameleon

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3yr ago

Helpbar.ai

Maker

Thanks @ericdibenedetto! Onboarding, ongoing customer delight, engagement and feature adoption + a reduction in support tickets; wins all around!

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3yr ago

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5.0

Based on 7 reviews

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