Grapevine

Like many of you, we were interested in a ChatGPT that fully understands your company. We tried all the existing tools (including expensive enterprise ones), but while they were good at answering “what is X team’s Q4 goal,” they weren’t good at the day-to-day questions that actually blocked people. So, our founders and early engineers created a set of 100+ representative questions, from hard technical questions to company-specific knowledge questions. At first, the state-of-the-art “enterprise search” products were getting about 50% of them correct, and our in-house system was getting 35%. But as we solved details in data processing, search algorithm, and more, we eventually achieved 85%. (For reference, the best human score our founders got was 70%) It’s changed the way we work: popular engineering channels that have 5+ questions / day are fully answered proactively by AI, and people across departments go to the bot first for bug reports, incidents, and support tickets. Our 15+ beta customers have been consistently surprised by the quality of answers too. We’d love for everyone to try it out themselves! We put a lot of effort into making it easy to set up (less than 30 min) and the first month is free. Grapevine is built with our company’s SOC 2 Type II standards and if it doesn’t work out, it’s super easy to delete your data. Thank you, and looking forward to your feedback! 🍇