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2/5All time (3 reviews)
1/5Recently (0 reviews)
I liked Goodcover until I had a claim. I then learned they are the latest insurtech to slap a fancy looking UI on a broken and outsourced process. They outsource all of their claims to a company (NARS) who is not tech savvy , slow to respond, and really not delivering expected service levels from the folks at Goodcover directly. I am sad to learn that the company is great UNTIL you need them (filing a claim). In addition, the coverages that they provide for seem to be inadequate (there was an apartment fire, and I am having to fight to get movers and storage covered while the apartment is getting fixed). Additionally, claim company is not too familiar with the specific provisions and you are treated like a number. I am almost a month into my claim process and it is still unresolved. If you never plan on filing a claim (though, in reality who does?) then great company to save money and have a streamlined renters insurance experience. Otherwise, go with a company that handles their own claims or at least uses a company that matches their service level and tech approach. I am a current customer as long as it takes this claim to settle, then switching.
Restaurant ManagagerChicago professional
"Morgan Williams" lacks professionalism. Plays phone & email games & takes business matters personally. Actually got snappy with me on a few occasions due to her own ineptitude. Imagine answering the same question several times just for someone to get upset with you that they don't remember the answer. Either she has extremely low reading comprehension skills or purposely chooses to weaponize her inadequacy.I'm not sure. "Johan Fajka" was also condescending and hopefully quit/got fired. Made several personal comments about the hotel I stayed in being expensive. I just wonder; how was that any of his business? Or what exactly that had to do with the case? He was handling my original case then out of nowhere without communication I was switched to Morgan. The only adjuster that ever helped me was Kyle Laughlin. He's the only reason I even dealt with this company as long as I did, hopefully he has taken his skill set elsewhere as this company seems to be fraudulent & lacking authenticity all around. I doubt these are the real names of these people.
I had to file a claim almost a month ago due to a break in and burglary in my home. I had all the requested documents, receipts, police report, etc to them within 24 hours of their request and even received an email from my claim rep letting me know she completed processing and how much I'd be receiving. That email was on 5/26/23 and still no payment. to date, I have had to call 24 times and email 17 times for status updates and have yet to receive a single return call as I am continually promised. "I will escalate to management" is their favorite phrase and it means nothing. Goodcover uses it and NARS uses it whenever they dont have an answer or when you won't allow them to keep sending you back and forth between the two entities which are conveniently on opposite coasts with a 3 hour time difference. If you have options, look elsewhere for renters insurance.