Launched this week
Flow Management
IT helpdesk, SLA tracking and asset inventory in one place
2 followers
IT helpdesk, SLA tracking and asset inventory in one place
2 followers
Flow Management is a helpdesk for in-house IT teams. Every ticket gets a per-category SLA that counts only working hours, with alerts before it breaches. The same workspace tracks hardware, licences and consumables: who has which device, handover history, warranty and licence expiry alerts. A knowledge base, CSAT surveys, a Kanban board with sprints, reports and a REST API are included. Each company gets its own subdomain and its own database. One price per workspace, all modules included.
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Hi Product Hunt, I'm Ceyhun, the maker of Flow Management.
I built this for a problem I had at work. I handle IT at Cilas, a manufacturing company in Türkiye.
Requests reached us by email, phone and people stopping by the desk. Our list of who had which laptop lived in a spreadsheet that was never up to date. When a manager asked how long things took to fix, I had no real answer.
The helpdesk tools I tried handled tickets well but treated hardware as an afterthought, and most charged per agent. So I built one tool for both jobs. Today all IT requests and device handovers at Cilas run on it.
What it does:
- Tickets with a per-category SLA that counts only your working hours and stops while a ticket is on hold. You get an alert at 80% and again at breach.
- IT assets in the same place: hardware, software licences and consumables. Check a device out to a person, see its full handover history, print a handover form, get an email before a warranty or licence expires.
- Licence seats: see how many you have and how many are in use.
- Onboarding and offboarding checklists. When someone leaves, the list shows every device and licence they still hold.
- A ticket can point to the device it is about, so a laptop's page shows every problem it ever had.
- Knowledge base that suggests articles while someone is typing a ticket.
- Kanban board with sprints for IT projects, built on the same tickets.
- Reports for SLA performance and per-technician workload, with Excel and PDF export.
- REST API, role-based permissions, audit log, English and Turkish interface.
Who it is for: anyone who looks after a company's IT. An in-house IT team, the office manager who also handles the laptops, a founder doing it on the side, or an IT consultant or computer shop supporting small businesses.
What is different:
- Helpdesk and asset inventory share one database, so tickets and devices are linked instead of synced.
- Each company gets its own subdomain and its own database. Nothing is shared between customers.
- Pricing is per workspace, not per agent. Every plan includes every module and unlimited users.
What it does not do yet, so nobody wastes time: no email-to-ticket, no SSO or Google login, no Slack or Teams integration (Google Chat and email only). Employees open tickets by logging in to the workspace.
Trying it:
- Look around right now, no signup: https://demo.flowmanagement.online (username: demo, password: demo1234). It's a shared demo workspace with sample data, so please don't enter real information.
- Or get your own workspace: a free 7-day trial with all modules and no credit card. I review each request myself and today I'm approving them within minutes (I'm on Türkiye time, UTC+3).
- Prices are listed in Turkish lira; the checkout shows your own currency where Paddle supports it.
I would value honest feedback on two things:
1. If you look after IT for a company of 20 to 500 people, or you're the founder who ended up doing it, what would stop you from moving off what you use today?
2. Is email-to-ticket a must-have on day one, or is a login-based portal enough for internal IT?
I'll be here all day answering questions. Thank you for taking a look.