We built fireflysupport.io to solve a specific problem: low-LTV customers need instant, accurate support, but dedicated human agents just aren’t cost-effective for lower-tier accounts. Existing solutions either send users into frustrating, generic chatbot loops or hallucinate incorrect answers that hurt customer trust. Firefly solves this by using RAG (Retrieval-Augmented Generation) directly grounded in your internal knowledge base. It delivers precise, instant answers strictly based on your documentation—giving your users 24/7 self-service without expanding your support team. We’d love for you to try it out, tear it apart, and let us know what you think! We'll be here all day answering your questions and taking feedback.

Firefly Support

Knowledge base RAG customer support agent built for low LTV.

Knowledge base RAG customer support agent built for low LTV.