Hey Product Hunt 👋 I built Dredo because I wanted a helpdesk that was simple enough for a small team, without becoming limiting as that team grows. A lot of support tools either start very basic or quickly get expensive once you invite more people. Per seat pricing especially never made much sense to me for teams where not everyone spends their entire day answering tickets. So Dredo is priced per workspace instead. The first version already covers the things I wanted from a helpdesk: a shared inbox, assignments, teams and permissions, internal notes, SLAs, automations, custom ticket types and fields, and a customer portal that can use your own branding. I also wanted it to work beyond traditional customer support. You can use Dredo for an internal IT desk, managing requests from agency clients, handling support for a SaaS, or anywhere else where email starts becoming difficult to keep organized. This is still the beginning, and that's also why I'm launching it here. I'd love to hear what feels missing, what you'd change, or what would stop you from moving your current support workflow to Dredo. Thanks for checking it out!

Dredo

A flexible helpdesk that doesn't charge per seat

A flexible helpdesk that doesn't charge per seat