DeepBrain AI

Poor Communication: The language barrier with their South Korean support staff has significantly hampered the resolution of issues. Inefficient Support: There is an evident inability to handle simple problem-solving instructions, leading to extended resolution times. Limited File Sharing: Despite being a video generation product company, their chat system doesn't support the sharing of heavy video files which is a considerable drawback, particularly when these files could aid in problem-solving. Lack of Understanding: The support staff lacks a fundamental understanding of the product’s workings and joint issues, causing further delays and frustration. Insufficient Problem-Solving: The company has demonstrated an apparent disregard for swift and effective issue resolution, with my problem persisting for over a week. Customer Disregard: There seems to be a lack of prioritization of customer needs and complaints, as illustrated by the nonchalant responses from the support team. Unprepared Support Team: The team seems ill-equipped to handle and resolve issues effectively, leading to a frustrating customer experience. Limited Accessibility: The platform's inability to handle heavy files restricts the ways customers can express and explain their problems. Quality of Service: The overall quality of service has been unsatisfactory due to the combination of the aforementioned issues.