When someone leaves your company, HR processes kick in - final paycheck, equipment return, maybe an exit interview. What usually doesn't happen: SaaS offboarding. Most businesses skip a systematic review of every SaaS account that person had access to. The result is that departed employees often retain active logins to company tools for months, and the company keeps paying for those seats the whole time.
This isn't a negligence problem. It's a visibility problem. Most small businesses don't have a clear record of which tools each person uses, who owns the vendor relationship, or which email address is the account admin. When someone leaves, there's no checklist to follow because nobody built one.
The consequences are two-sided. One is financial - you're paying for software a ghost employee isn't using. The other is a security risk that's easy to dismiss until something goes wrong. Let's cover both, and then walk through a practical offboarding process you can actually implement.