I am using collect chat premium version for around 6 month. Really happy with tool.
I just feel UX need to improve before it reach to mass audience.
I am very excited to see what this company develops in the future, I just wish they had a chat integration with freshdesk as well as trial access to the logical rules and other features.
I love it so far, and even though that's on its early stage it's already ready to provide value to real businesses without any issues.
The templates are really cool to, as it gives you ideas to start a wide variety of projects.