Hey Product Hunt! 👋 I’m Travis, maker of **Chatfire** (https://chatfire.app). ### Why I built this We already use Google Workspace for everything including internal communications in Google Chat. Traditional help desks (Intercom, Zendesk, Crisp) make you keep *another* web inbox open all day and charge **$39 to $95 per agent seat**. If you want 5 engineers and founders to occasionally jump in and help customers, you're suddenly paying $250+/month. We already had **Google Chat** open all day on desktop and mobile. We just wanted our website visitors to be able to talk to us there. So we built **Chatfire** 🔥 — a blazing-fast live chat widget that turns any **Google Chat Space** into a collaborative customer support desk. ### How it works - 🧵 **One Thread Per Ticket:** Every new visitor inquiry creates a dedicated thread in your Google Chat Space with a rich card showing their name, email, current page URL, browser info, and custom metadata (like plan tier or user ID). - 🔒 **Private Team Notes by Default:** Chat openly with your teammates right inside the thread (`"Hey @Sarah, can you check this user's webhook logs?"`). Nothing goes to the visitor unless you explicitly type **`/reply `**. - 🎭 **Agent Privacy (`/name`):** Want to reply as `"Alex from Support"` instead of exposing your personal Google Workspace name? Just type `/name Alex from Support` or set your alias in settings. - 📎 **Two-Way File & Screenshot Sharing:** Visitors and agents can exchange images, PDFs, and logs seamlessly in both directions. - ⚡ **Zero-Dependency `<15KB` Widget:** Pure vanilla JS encapsulated in Shadow DOM (`widget.js`). It won't clash with your site's CSS, and it uses Server-Sent Events (SSE) on Cloudflare Workers for instant millisecond delivery. - ✅ **One-Command Resolution:** Type `/close` (or `/resolve`) in Google Chat to close the ticket and notify the visitor. ### 💎 Radical Flat-Rate Pricing (No Seat Tax!) We believe your whole team should be able to talk to customers without your CFO wincing at per-seat bills: - **Free Forever ($0):** 1 website, **unlimited team members**, up to 10 chats/month. Perfect for side projects and indie apps. - **Pro Website ($10/mo or $99/yr flat):** **Unlimited team members**, 100% whitelabel (no badge), custom brand colors/greetings, unlimited attachment retention, and up to 100 chats/month. I’d love for you to try the live demo or spin up a free site at **https://chatfire.app** and let me know what you think! Questions, feedback, or feature requests? Drop them below—I'll be hanging out here all day! 👇

Chatfire

Website live chat for teams that live in Google Workspace

Website live chat for teams that live in Google Workspace