ConvoZen.AI

ConvoZen.AI

Conversational Intelligence for Customer Success

4.9
8 reviews

1.7K followers

ConvoZen.AI is the Analytics GPT for complete visibility into every customer interaction. A must-have conversational AI solution for automated call audits, agent performance & conversational intelligence.
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What do you think? …

Zaher Abdul Azeez
Hey Product Hunt fam! 👋 I’m Zaher, maker at CallZen.AI. Being part of the Product Hunt community and every day I am inspired by watching the maker's journey on this platform. :) Today, I’m excited to launch on Product Hunt for the first time. We're thrilled to unveil CallZen — our labor of love designed to redefine how businesses interact with customers. In a world where every conversation counts, we believe in empowering businesses with the right tools to make each dialogue impactful. CallZen.AI is a Conversational Analytics tool that lets you extract, track & report on valuable insights from your conversation data. It offers a broad spectrum of features for conversational insights across calls, chats and meetings, helping you understand what your customers are saying and how your agents are responding. 🧠 AI-Insights: Dive deep into customer needs with Semantic Moments Capturing. Understand conversations like never before. 🌍 Multilingual Transcription: Speak the global language! Break barriers with Seamless Transcriptions & Dialogue Comprehension. 📞 Call Summaries: Get concise summaries and identify key moments smartly. 🔍 ❤️ Sentiment Analysis: Feel the pulse of your conversations. Drive customer loyalty with empathetic responses. Boost agent game with nuanced feedback. 🔒 Automated Compliance Management: Say goodbye to compliance woes. Automated QA & Precise Call Scoring for top-notch interactions. 🚀 Agent Performance: Uplift team morale! From insightful coaching to effective incentives, we got it covered. 📊 Reports & Analytics: Crystal-clear insights at your fingertips. Interactive dashboards & custom reports for those eureka moments! 💡 🔌 Smooth Integrations: Connect effortlessly. From CRMs to emails, we blend right in. Stay on top with real-time alerts & notifications. Sign up here to try now: https://callzen.ai/ We're super eager to hear your thoughts and feedback! Let's solve customer interactions together. 🥳
Momcilo Stojkovic
@zaher_abdul_azeez Congratulations on launching! Intrigued about the Sentiment Analysis feature. How does it handle varying nuances (or regional slang) in conversations to accurately gauge sentiment? Kudos again on the launch!
Nastassia
@zaher_abdul_azeez it looks fantastic! Congrats and best of luck!
Alexander Ptitsyn
Hi Zaher! Thank you for outstanding platform. I hope this product will be great very fast!
Sarga S Nambiar
@zaher_abdul_azeez @mocarg Thanks for your wishes!! Let me take the query on behalf of my teammate, Zaher. Appreciate your query. This is exactly what we have been trying to solve with CallZen. Our solution is fine tuned and customisable for typical conversational & dialogue settings. We have build this solution in India which is land of multiple languages and multiple dialects of conversation. We have trained our models with hundreds of hours of dialogues to capture the varying nuances of conversational speech. We also provide services for model finetuning and adaptation for custom conversational settings
Sergei Petrov
@zaher_abdul_azeez 🔥 Great job, guys!🔥 Good luck!
Rohan Chaubey
Hunter
📌
Happy to hunt, CallZen! :) I had the privilege of getting to know the CallZen team and leadership up close, and I must say, their unwavering passion for excellence is truly inspiring. From the moment I discovered their product, it was clear that they poured their hearts and souls into creating something special. The dedication and commitment that the team has shown in crafting a seamless and efficient Conversational Analytics tool is awe-inspiring! Extract, track & report valuable insights from conversations to understand customer feedback and agent performance. Kudos to the entire CallZen team for their hard work, ingenuity, and relentless pursuit of perfection. I'm excited to see how their product evolves. Keep up the fantastic work, @akhil10s @zaher_abdul_azeez @sarga_s_nambiar @rubansran13 @mjt_singh! 🙌
Sarga S Nambiar
Hey PH Community!! 😃 Thank for your love &feedbacks. I feel so proud to be part of this incredible team, making waves in AI. 🥳 CallZen is an advanced conversational intelligence tool that empowers leaders and agents with AI-driven insights, transforming them into dedicated customer advocates and driving remarkable business success. Transform Business Outcomes with CallZen’s AI-driven data👩‍💻 🎯Sales: Amplify revenue, enhance retention rates, coach your agents with accurate context, and reduce lost opportunities by identifying critical drivers 👬Customer Experience: Elevate the customer experience by pinpointing their deepest concerns, uncovering the reasons behind negative sentiments, identifying top grievances, and safeguarding them from fraudulent activities. 📝Compliance: Ensure seamless regulatory compliance with our AI-powered QA solution. Effortlessly monitor and penalize non-compliant calls, maintaining strict adherence to regulations. 🔔CRM Alerts & Actions: Setup up custom CRM updates, emails, and alerts based on specific call highlights or moments captured by leveraging the power of Event Automation. Businesses can effortlessly incorporate CallZen into their existing systems and workflows ensuring uninterrupted operations, empowering them to analyze their millions of calls in a matter of minutes. For more updates LinkedIn: https://www.linkedin.com/company... Youtube: https://www.youtube.com/@CallZenAI Sign up here to try now: https://callzen.ai/
Philipp Shay
Congrats, Zaher, on launching! 🎉 Good luck! 👍 How does callzen handle data privacy and security while extracting insights from conversations?
Sarga S Nambiar
@kinzarra Hi Philipp, let me take up your query on behalf of my teammate,Zaher; CallZen AI models are solutions treat data privacy very seriously. Our solution has ability to make sure that PII information as redacted. Also CallZen application is built with enterprise grade security. Our solution is also hosted by some of the major cloud market places like Google after the platform has gone through strict security compliance checks. We have taken measures to ensure data privacy in the conversational Analytics platform
Raghu Koratagere
Great solution. There is no better way to really control the quality of service being provided to customers & train employees. Real insights as 100% calls are processed & no guess work. If not this product, call centers ard definitely driving blind. Congratulations Zaher on great product & tech solution!! 👏🏼👏🏼
Zaher Abdul Azeez
@raghu_k_n Thanks for your feedback on the product. Always excited to build together
Sarga S Nambiar
@raghu_k_n Thanks a lot, for your constant support! Helping you to gain complete visibility to conversations.
Naoto Shibata
Congrats on your launch! It seems very useful for all size teams. Can it connect with any CRM solution?
Manjot Singh
@naoto_shibata_morph Thank you for your interest in CallZen! We appreciate your support. Yes, CallZen is designed to be useful for teams of all sizes, and it's compatible with various CRM solutions. Our success team can work with you to ensure a seamless connection with your CRM of choice. If you have any specific questions or want more details about CRM integrations, please feel free to reach out. We're here to assist you! 🚀 #CallZenLaunch #CRMIntegration
Aloukik Bhatnagar
Amazing Product! Congrats for the launch!
Sarga S Nambiar
@aloukik_bhatnagar Thank you ! Feel free to reach out if you have any questions or need further information about CallZen. You can check out the features on the website or try out Playground by uploading an audio : https://callzen.ai Thank you for your support! 😊👍 #CallZen
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