Building and Scaling Customer Service Teams #GALive

Starting and scaling customer service/support teams

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Starting and scaling customer service/support teams

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Launch tags:Customer Communication•SaaS

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Hi everyone - I'm Karl Pawlewicz, the Voice of Olark Live Chat. On May 3, I sat down with Stephanie Bono of Justworks and Adam Covalt of Bonobos to discuss best practices for building and scaling Customer Service/Support teams. (Huge thanks to General Assembly for hosting us and streaming the video!) In the episode we discuss: - how to get started creating a service team - how to scale a service team and onboard new employees - what tools each company uses to keep customer service teammates connected - what we love about customer service - how data plays a part in the success of our teams Let us know if you have any questions - we'll keep checking in here to get you answers. Thanks!

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