Hey Product Hunters! 👋 I'm Max, and I'm excited to introduce BEN - an AI-powered knowledge capture and insights tool for CSMs! Think of it as Gong, but for Customer Success teams. Why Ben? 💡 Having worked in fast growing startups we realized that customer knowledge gets increasingly siloed across more Teams and Tools. Customer Success teams bear most of the brunt as they struggle with knowledge on their customers. ✨ That's where Ben steps in to ensure that Customer interactions are always captured and documented in your CRM (Salesforce, Hubspot), your Customer Success tool (Planhat, Gainsight,...) or knowledge management tool (Notion, Confluence) ✨ Key Features: 🐣 🔥 Customer call transcription: We use state-of-the-art AI to transcribe your customer calls with support for 90+ languages and all major conferencing platforms 🔥 Meeting summarization: We generate customizable and actionnable summaries helping you spot customer signals & next best actions 🔥 Embedded in your tools: Transcripts and summaries are stored in your favorite CRM or CS tool. No more copy pasting to find your meeting notes again! 🔥 Get your teams behind your back: Collect agenda or discussion items from other teams directly from Slack: Product, Engineering, Finance, Legal,... Ben consolidates them to provide you with a pre-meeting brief The outcome for Customer Success teams: 🚀 ✔️ Over 15min per call saved in post processing notes and fetching action items ✔️ Focus on the moment - not on taking notes during customer calls ✔️ Achieve higher client satisfaction and net revenue retention ✔️ Keep peace of mind by fetching other teams' inputs before your customers calls ✔️ Don't add yet another tool to your stack, Ben embeds in your existing CRM or CS tools 👉 Discover BEN now and get a 20% discount on yearly plans if you come from Product Hunt!

BEN - Gong for CSM teams!

AI-powered Knowledge capture and Insights for CSM teams

AI-powered Knowledge capture and Insights for CSM teams