Launching today
Axonave
CRM, helpdesk and WhatsApp inbox on one customer record
2 followers
CRM, helpdesk and WhatsApp inbox on one customer record
2 followers
Axonave puts your CRM, helpdesk, live chat, WhatsApp and email in one product. Bots answer first, AI answers from your own help centre and shows its source, and every chat, ticket and deal lands on one customer timeline.
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Launch Team
TinesThe single, secure environment for agents, apps, and automations.
Promoted
Hi Product Hunt. I'm the founder of Axonave Technologies.
A lot of support teams run four tools: a CRM, a helpdesk, a WhatsApp inbox and a chatbot builder, each with its own login and its own copy of the customer. So the first minute of a chat goes on finding out who you're talking to.
Axonave is one product instead. A WhatsApp message at 11 pm gets an answer from your bot or from AI that only uses your published articles and links the one it used. If the customer wants a person, the bot takes a message and it becomes a ticket with an SLA. In the morning the chat goes to the right team by skill, the agent sees the whole history, and the rating lands on the same record as the deal. If the chat is a sale, an AI sales step asks your questions, rates the lead with the customer's own words and books a real time on your calendar, inside WhatsApp.
The chat on axonave.com is Axonave itself, and so is the ticket form on our contact page.
A few things we care about: card, bank and IC numbers are masked before anything reaches the AI. WhatsApp runs on the official Cloud API, and Meta bills messages to you directly; we add nothing per message. Our servers are in Singapore. Prices are public:
Basic $59 a month with 3 seats, Pro $199 a month with 5 seats and the AI.
There's a 14-day free trial of Pro with no card, and a founding programme for the first 10 companies: the price you join at stays yours for life, and we do your setup and migration with you.
What doesn't it do yet? Instagram and Messenger are planned, not built. If you run support on WhatsApp, I'd love to hear what you'd need before you'd switch.