Launched this week
AppsResolve
Resolve support tickets faster with human-reviewed AI draft
12 followers
Resolve support tickets faster with human-reviewed AI draft
12 followers
AppsResolve turns customer emails and website requests into AI-prepared, documentation-grounded replies ready for fast human approval. Built for technical SaaS teams: login, billing, configuration, API, integrations, and error issues. → Connect your existing support email or website widget → Review AI summaries + drafts in a safe workspace → Same knowledge powers customer self-service widget & Help Center Clean escalation for anything that needs human touch. Pilot free at appsresolve.com
Hey PH!
Excited to launch AppsResolve, AI-assisted customer support that helps SaaS teams move faster without losing quality or control.
I’ve spent years working in software support, and I found that most repetitive tickets already had an answer somewhere in the documentation or a previous conversation. The difficult part was finding it quickly, adapting it to the customer, and knowing when a human needed to step in.
AppsResolve makes that workflow faster without removing the human judgment that good support still needs. Incoming emails and help widget messages become grounded AI drafts that a human can review, edit, and approve in seconds.
It is built for lean SaaS teams handling repetitive questions about logins, billing, APIs, integrations, and more.
A free pilot is available. Connect one support channel and test it safely before changing your existing workflow.
I’d love your feedback: What is the biggest bottleneck in your support workflow right now?
Try it here: https://appsresolve.com
A Slack or MS Teams integration would be huge for our team, since most escalations live there. Being able to push AI drafts straight into a channel and approve with a simple emoji reaction would save a ton of context switching.
@ufukkzltenth2l Absolutely. Someone else mentioned this as well, so it is clearly an important workflow. Approving drafts with a simple reaction would help teams stay inside Slack or Teams instead of constantly jumping back into another dashboard.
The drafts pulled the right details from our API docs on the first pass, which I honestly did not expect. Approval flow feels clean and the same answers showing up in the help widget is a nice touch.
@naimej1tx Really glad to hear that. Keeping drafts grounded in your actual documentation was one of the biggest priorities.
Both email support and the help widget check your knowledge base first. When the answer is not there, AI drafts a response for you to approve or edit. You can then turn useful answers into new knowledge base articles, so the system keeps improving over time.
A workflow view inside the human approval screen that shows recent escalations by category would help spot patterns, like login vs API issues trending up. That context usually lives in dashboards elsewhere today.
@ayd_ates6921 That’s a really useful idea. Showing recent escalations by category directly in the approval screen would make it much easier to spot patterns without jumping to a separate analytics dashboard. We already track ticket categories and confidence, and can view just the escalated tickets so this feels like a natural extension.
Been using this on a few test tickets and the drafts actually sound like our team wrote them, grounded in our real docs. Clean escalation path when something needs a human, which is honestly what most AI support tools miss.
@volkanhudd Really appreciate it. Keeping the drafts sounding like the actual support team, while making it easy to escalate anything uncertain, was one of the main goals. Was there anything in the approval flow that felt slower or less clear than you expected?
love how the AI drafts stay grounded in your actual docs instead of hallucinating, that's the part most tools gloss over
Yeah, working in support, I’ve found that most of the time, the answer already exists somewhere. It’s just a matter of them or the support team trying to find it, heh.