Airim 2.0

Show personalised FAQs before live chat

7 followers

Show personalised FAQs before live chat

7 followers

Airim lets customers explore your product or website easily on their own, by providing simple yet personalized assistance anywhere within your website or app. Used by 100+ websites and about 2,000+ users per minute, Airim is helping businesses around the globe delight their customers every moment!

Launch tags:User Experience•Customer Communication•Marketing

Launch Team

Zendesk for StartupsUp to 2 years free for startups + AI Agents & Copilot

Promoted

Amazing product, Very Clean UI/UX. Super-fast FAQ. It will eliminate the need for multiple tickets and searching through a website FAQ. Airim has the most incredible customer service and support team!

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7yr ago

Airim 2.0

Maker

@ephraim_yarmak Thanks Ephraim for vouching for our product as well as team!

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7yr ago

No-Code Tees by Maker Threads

Beautiful UI, not to mention a huge potential for the product! Would love to see the tool proactively interact with users by making suggestions once enough data is collected through a knowledge graph.

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7yr ago

Airim 2.0

Maker

@lachlankirkwood Yeah, more users -> more extensive and accurate knowledge graph

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7yr ago

Airim 2.0

Maker

Hi Hunters 👋 I am one of the makers of Airim. Our entire team is super excited to be on Product Hunt today. Thanks @kevin for hunting us 🙏 Our goal behind Airim is to craft a fast, reliable and delightful self-help experience for the web. 🎉 If you care about your customers, you spend so much time writing help articles and recording how-to videos. ✍ But even after doing that, support tickets continue to pile up and users keep dropping off at every stage. 😢 😥 If only there was a faster way your users could discover self-help articles and videos when they needed them most. So instead of getting annoyed with your product, they fall in love with it. 😍 Airim solves this challenge by using some cool machine learning and personalisation to surface the right self-help articles for your customers at the right moment. 😇 So they can find information in one click without leaving their current page. They still have the option to search for more articles, use a live chat or fill a contact form, all without leaving their current page. Airim blends smoothly with Intercom, Tawk.to, Freshchat, ConvertFox and 20+ chat and helpdesk tools, with more in the pipeline. It can also import all articles from your FAQs page in one click! Since we started about two years ago, B2Cs as well as B2Bs were able to close inbound sales 30% faster, reduce their support load by upto 80% (yeah, they swear by it) and improved their NPS as well as retention rate in double digits. 🔥 ⌛ Now there are other self-help products, some of them are good too. But our beef with them is that when a customer needs help quickly, they have to put a lot of thought about what exactly to type inside the widget to get answers fast. Most of the time, users do not know what to type. So they get miffed and start looking for alternates. Here’s how we are different - ⚡ Faster ticket resolutions: Since we don’t wait for users to think and type their problems, we resolve user problems within seconds rather than minutes! 🔗 Quick Integration with most popular live chat, helpdesk or CRM tools 📊 Analytics is easy to understand and data can be sliced and drilled down as much as you want ✉️ Get email alerts any time someone wants to contact you :innocent: (Slack coming soon too!) 💘 Increase relevancy of your FAQs by page, user source, browser, device, location and many more Apart from all this, we are improving the product every day with new features. We’ll be around the entire day to answer any questions you might have. 👋 v:P.S. As a SPECIAL PRODUCT HUNT OFFER, we’ll give 20% discount to any Product Hunter who signs up today (code: producthunt) 💰

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7yr ago

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Pros:

1. Easy to use 2. Great analytics 3. Works completely smooth

Cons:

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7yr ago

Airim 2.0

Maker

Wonderful to hear your feedback Rahul! Thanks a ton for the review!

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7yr ago

Have used it for one of our products, extremely user friendly product. The ability to scrape through data on the website is a great feature

Pros:

User friendly interface....extremely easy to roll out

Cons:

Could do better on the ML front....

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7yr ago

Airim 2.0

Maker

Thanks a lot for being our early user, Swetang, and your continuing support throughout!

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7yr ago

Have been using Airim since quite some time now. The product is powerful yet very simple to use. Enhances lead gen and complete browsing experience of website visitors.

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7yr ago

Airim 2.0

Maker

Thanks for your feedback Sahith! Being an early user, your continuous feedback has helped us improve so much over time! Keep 'em coming!

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7yr ago

I love Airim's product because it works for websites which cannot afford to chat with their customers live all day long. Pros of Airim: 1. It integrates with any helpdesk knowledge base or internal wikis 2. The suggested articles are always relevant to the page being viewed by the user Cons: 1. Analytics could be better

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7yr ago

Airim 2.0

Maker

@abhishek_nayak Thanks a lot for your feedback Ana! Love that you liked our integration and article suggestion feature. More to come in this! Analytics is definitely on top of our roadmap.

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7yr ago

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