NINA lives inside your product and helps users exactly where they get stuck. They ask “How do I…?” by voice or text, and NINA guides them step by step on the live interface before they open a ticket, search documentation, or message support. It is not a scripted tour, chatbot, or FAQ. NINA is built for B2B SaaS teams still relying on onboarding calls, product videos, Slack channels, and repeated support answers.
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the voice side is what i want to know more about - is the TTS running locally or a cloud round trip, and does that add noticeable lag when someone's mid-flow waiting for the next step? that gap is the difference between feeling like a live guide and a chatbot with a delay
NINA
@sabber_ahamed We are using AWS, but we have plan to put on device too.... currently the focus on workflow execution , rather than voice.. business user are more focused on getting the right workflow..vocie make is easy bit...
Congratulations on the launch! I wanted to know what languages does NINA support?
NINA
@sakshi_shrivastava7 Great question, we have customer using English for now.. What language do you think is second most imp after English ?
NINA
@sakshi_shrivastava7 English - we have deployed so far.....
Congrats congrats! Just wanted to check if NINA works with both web and desktop applications? Kudos again!
NINA
@kushagra_jajoo Thanks. It works for Web for now....
Mohsin is asking the load bearing question and it has not been answered yet.
Selector anchoring is the most fragile thing you can build on. I write browser automation against other people's interfaces and class names churn constantly, sometimes inside a single session. A quarterly redesign is not really the threat. Tuesday is.
What has held up for me is anchoring on semantics rather than structure. Accessible name plus role survives a restyle, because a redesign usually keeps the button called Save even when every class around it changes. CSS classes are decoration, and they get treated like decoration.
If you want it genuinely durable, the honest version is a contract rather than magic: ask customers to put stable test ids on the elements NINA walks through. Less impressive on a demo, far less likely to break silently in production six weeks later.
What does it anchor on today?
PRISM by Block Convey
Hi @varun1jan
Great product, when I logged in. To hear Nina was something else. But I got stuck while creating the workflow, asked Nina but I guess I already started the process and NINA could not help much.
Do you have some instructions there?
NINA
@arun_prasad06 let me reach out to you directly..
Tivazo
Congrats on the launch, Varun and team! The gap between documentation and helping someone at the exact moment they’re stuck is very real.
I especially like that NINA keeps guidance aligned as the product changes. How do you evaluate whether its guidance actually helped a user complete the workflow, beyond reducing support tickets?
How does NINA handle personalized workflows for different user roles (e.g. admin vs end user) within the same product?