Advize

The easiest way to unify and analyze customer feedback

3 followers

The easiest way to unify and analyze customer feedback

3 followers

Advize collects your customer feedback into one place from surveys, support tickets, chat logs & more. Then, cutting-edge NLP provides insights that help you to make better decisions and monitor your progress over improvements to your customer experience. Discover what matters most without going cross-eyed reading verbatims and tagging.

Launch tags:Analytics•Customer Communication•Artificial Intelligence

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No-Code Tees by Maker Threads

I've seen plenty of use cases for sentiment analysis on social data, but not specifically for internal CX data 👍 Would love to know if any integrations with third-party platforms update data in real-time?

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7yr ago

Advize

Maker

@lachlankirkwood Hi Lachlan - Pretty close to real time, we typically poll every 15 minutes, although this can be customized. We built Advize to handle high volumes of streaming data so if you'd like point a firehose of data at us we can handle it.

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7yr ago

Advize

Maker

👋 Hi Product Hunt! Advize is an incredibly easy way for teams to unify and analyze customer feedback. Chances are you have feedback sitting in a variety of customer facing tools like Zendesk, Delighted, Intercom or Salesforce. On top of that, it takes a lot of time to read through hundreds or thousands of customer verbatims every week.. never mind tagging them appropriately. We built Advize for anyone dealing with large volumes of customer feedback - consumer insight teams, product managers, UX researchers and customer experience professionals. Benefits: ✅No need to read and categorize every piece of feedback. Advize will categorize it, analyze sentiment and quantify all of the details. ✅All of your feedback in one place. You'll get powerful reporting and the ability slice and dice your data however you'd like, as well as insights into which themes are having the most impact. Here's how Advize works: ➡️ Send us any unstructured open-text data. You even can attach NPS scores and other metadata. (Upload via CSV, Zapier or custom integration) ➡️ Advize will categorize your data by theme, extract topics and provide sentiment analysis at a topic and document level. 🔒We take security very seriously learn more about it at https://www.advize.ai/security Product Hunters get a free trial (no credit card required) and 3000 records analyzed before Feb. 1st, 2019. 🙏 We'd love to hear your feedback and we'll be around all day to answer any questions.

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7yr ago

SeekWell

@caleb_delbegio Do you provide any satisfaction measures out-of-the-box? It'd be cool to see this sort of thing against a group of peers (e.g. other SaaS data analytics products). Also, this would be insanely tricky, but measuring something like the "“very disappointed" metric in the article below would be interesting. https://firstround.com/review/ho...

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7yr ago

Advize

Maker

@mike_seekwell Great feedback! We normalize satisfaction scores across NPS, reviews, CSAT, etc. and provide an overall score, but there is a lot more we could do here in terms of benchmarks and comparisons. We can do some really interesting comparisons if good public data exists (Airline reviews for ex.) It is also possible to set up something like APIfy to scrape competitors public feedback boards and feed it into Advize.

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7yr ago

SeekWell

@caleb_delbegio I was thinking you could benchmark against other companies already using your product (so no need to scrape). I'm sure other companies would be fine with it as long as it was anonymous and only numeric data. ProfitWell ( @patticus ) does some stuff like this https://www.profitwell.com/churn...

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7yr ago

Advize

Maker

@patticus @mike_seekwell Makes sense - I'd love to make it happen once we have the customer base to support it. ProfitWell is a great example! Really appreciate the feedback 🙏

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7yr ago

Stylesi

Spocket has been the beta customer of Advize. Fantastic product, specially for a start-up like us that doesn't have the bandwidth to build a powerful solution ourselves.

Pros:

With hundreds of tickets coming to Spocket everyday, we are using Advize to make sense of data and customer feedback.

Cons:

Looking for more integrations.

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7yr ago

Thanks Saba 🙏 We've got a new of new integrations in the pipeline and adding more is our top priority for Q1.

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7yr ago

Escape Site

We've been using Advize at Mealime to learn from reviews and surveys from 2MM users. It has helped us learn how to make a better product in a way that wouldn't have been possible without a tool like this. Great product and great team!

Pros:

Great way to get actionable insights out of unstructured data. Sentiment analysis and categorization of user reviews were actually helpful!

Cons:

Would love more integrations to be able to automatically bring more data into Advize!

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7yr ago

What in particular the insights of reviews and survey are useful? What if one got only small set of survey data?

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7yr ago

stable.work

Getting customer feedback is one thing. Leveraging it in a meaningful and actionable way is a completely different beast. They've got a great team and an even better product.

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7yr ago

OfferUp has been using Advize for about 6 months. In that time the product has exploded in its features and capabilities.

Pros:

Advize has enabled us to identify top pain points in our customer journey by utilizing all of our customer feedback channels.

Cons:

There are a few improvements that would help streamline workflow in the tool which they are working on.

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7yr ago

The import stucked on date format. "date is not valid in the 2 row / 6 column. The correct date format is YYYY-MM-DD" even the date format is correct.

Pros:

Snappy importer

Cons:

Importer didn't work.

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7yr ago

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