We've been using Adapt for around 5 months. It's provided us with more leverage for common tasks in the organization. I really common thing I use it for is creating tickets from Slack and I can do this on my mobile. We've connected our Zoom to it so that we can give scores for sales call transcripts. We score our sales calls.
Adapt
Thanks for the review, Rob!
You can actually set up channel instructions for Adapt now as part of Proactive Mode for Slack agents! Adapt will respond without needing an @ mention, either in all threads or just threads it's already tagged in. It's super flexible.
Here are the instructions I recommend to get Adapt to reply in thread, but not to every thread:
Optionally, you can add things like "reply to only messages in which its clear humans aren't talking to other humans."
Try it out and let us know what you think!