What do people think of Accelerator Keys?
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4.8/5All time (15 reviews)
5/5
Recently (1 review)24 Reviews
Bought the app for a year, never got in the habit of using the shortcuts and wanted to cancel.
Emailed to cancel my subscription before it repeated (that's the only option). No answer. Got charged.
Emailed asking for refund. No response. Be warned, this is actually a lifelong subscription you're signing for whether you like it or not.
*** Update ***
Owner reached out after this review and has refunded me, thank you. Wish I didn't have to resort to posting a mean review but appreciate you following up.
msqwhq@msqwhq
Hi Michael,
Sorry about this - I've been swamped with work and kids and really let up on the customer support front. I've since cancelled your subscription and refunded you your last payment.
Apologies again!
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Incredible software! As I pursue my Finance master's degree, using this application on my Mac has been an absolute lifesaver. Special thanks also to Moses who was kind enough to provide me with a student discount!
Hi, please check your email - it's impossible to deregister or modify billing from my stolen laptop and there's no way to do so if you don't have the old device but otherwise a great, easy to set-up product. Highly recommend and hope Microsoft buys it out to make it native!
updated - the creator/developer was quick to help
Submit multiple tickets asking to move the license to a new machine (I don't have access to the old one) - no response; charged me another month of subscription for a product I can't use. Good job, keep it up and don't worry about chargebacks.
UPDATE:
Received response and refund after 6 months so I'm updating my review. The product works as described, but at this point I'm running Office on Parallels which seems more natural than native MacOS Office.
Hi Stas, sorry this was totally on me. I got busy with work and kids and really let up on the customer support front. Apologies.
I've gone ahead to refund your April 2023 payment. If this is still helpful for you, I'd be happy to make sure you can get your new machine set up. Thanks for raising this.
Good way for me to use excel's keyboard shortcuts that I primarily used on Windows with the alt functionality on Mac. Makes excel on Mac super easy to use!
I'm changing the review, the developer gave me the support I needed and now I can use the software again.
It really increases the productivity on excel and it's a must have if you use excel.
Updated reply: Thanks Joao for your continued support!
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Hi Joao, sorry this was totally on me. I got busy with work and kids and really let up on the customer support front.
I've gone ahead to reset your license in case you're still running into this issue, so you should be able to transfer your license now. But given that you may have gone a year without being able to use the product, I've also refunded your Jan 2023 payment for the yearly subscription.
Apologies once again - I need to look at how to do customer support more sustainably here, and will look into this this month. Let me know if there's anything more I can do for you.
Moses
